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Old 10-19-2009, 03:46 PM   #31
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hello!
I have protested to Rcmodel.

and they have closed me the account.


by only 6.50$


they are fraudulent

if sometimes it puts some product to you in backorder it is bad thing


Rcmodel
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Old 10-20-2009, 01:33 AM   #32
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i ordered some 1mm down spring retainers for my TRF416

after a month of waiting for my parts i thought i would contact them !!!!

out of stock still !!!!

they said they were in stock when i bought them !!!

i have cancelled my account , it was my first order to test the water !! i will never use them again !!!
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Old 10-21-2009, 02:25 AM   #33
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why dont give them a call before u make order???

their shipping cost is the cheapest i can say....
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Old 09-22-2010, 06:33 AM   #34
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I made the mistake of trusting their Customer service reporesentative and went ahead and orderd a few items that DID NOT contain the parts I actually needed and returned the goods over 4 months ago.
They have keept closing my complaints (complaint tickets) several times without any explenation for over 4 months without any coments.
I would not recomend ANYONE buying from these!

Also look at my note #52 in this topic "rcmodel.hk Warning", rctech.net/forum/electric-road/227322-rcmodel-hk-warning-4.html
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Old 09-22-2010, 06:48 AM   #35
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I order from
Rc-Market and RC-Model

I never had problems with any of them, both are good !
(and make the hobby affordable)
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Old 09-22-2010, 06:54 AM   #36
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It would seem as long as the a****les at rcmodel have the goods in stock and you donīt need their support, things work out fine.
As I menation in the other thred, I got the goods...even so after a long time but since I needed to return the goods...things turned ugly
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Old 09-22-2010, 07:11 AM   #37
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I was just about to make my first order with rcmodel.

These posts do not fill me with confidence

Think I will stay away actually

I have used rcmart, rcmushroom, rcmarket for years and years

Not one problem, ever

Queries always answered politely. Much better than than the likes of Demon etc here in the UK, and much easier to deal with if there is a problem. In the UK the customer is always wrong!

RCMARKET site slow but the BEST
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Old 09-22-2010, 07:20 AM   #38
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Quote:
Originally Posted by hana166 View Post
I was just about to make my first order with rcmodel.

These posts do not fill me with confidence

Think I will stay away actually

I have used rcmart, rcmushroom, rcmarket for years and years

Not one problem, ever

Queries always answered politely. Much better than than the likes of Demon etc here in the UK, and much easier to deal with if there is a problem. In the UK the customer is always wrong!

RCMARKET site slow but the BEST
Sorry ,Thanks your tips ,
we was contact our service co. change a new system in this month !
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Old 09-22-2010, 07:54 AM   #39
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Quote:
Originally Posted by hana166 View Post
I was just about to make my first order with rcmodel.

These posts do not fill me with confidence

Think I will stay away actually

I have used rcmart, rcmushroom, rcmarket for years and years

Not one problem, ever

Queries always answered politely. Much better than than the likes of Demon etc here in the UK, and much easier to deal with if there is a problem. In the UK the customer is always wrong!

RCMARKET site slow but the BEST
maybe you can gv a try here...KS Hobby
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Old 09-22-2010, 08:16 AM   #40
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I do agree about your comment demon rc maybe the best in uk but their attitude to the customers is really terrible...
Once they adviced me to do my shopping from somewhere else lol
I know it sounds like a joke
I was only wondering why my order hasn't been posted that's all...
Shop from rcmarket and rcchamp forget the rest




Quote:
Originally Posted by hana166 View Post
I was just about to make my first order with rcmodel.

These posts do not fill me with confidence

Think I will stay away actually

I have used rcmart, rcmushroom, rcmarket for years and years

Not one problem, ever

Queries always answered politely. Much better than than the likes of Demon etc here in the UK, and much easier to deal with if there is a problem. In the UK the customer is always wrong!

RCMARKET site slow but the BEST
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Old 09-22-2010, 09:28 AM   #41
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Quote:
Originally Posted by yokemad View Post
I do agree about your comment demon rc maybe the best in uk but their attitude to the customers is really terrible...
Once they adviced me to do my shopping from somewhere else lol
I know it sounds like a joke
I was only wondering why my order hasn't been posted that's all...
Shop from rcmarket and rcchamp forget the rest
Its no joke - they sent me used items and items where the packet had been opened. When I complained they accused me of using the items and attempting to defraud them. I think that's a pretty serious accusation to make to someone who spent over 1000GBP in a year into their business

I found one brilliant seller here in the UK though, rcracinguk.com - had a small error in my order, received the correct item the next day and they said don't bother to return the incorrect item!

Rant over !
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Old 09-22-2010, 12:41 PM   #42
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Quote:
Originally Posted by RC MARKET View Post
Sorry ,Thanks your tips ,
we was contact our service co. change a new system in this month !
There is only one problem with RCmarket the website is slooooooooooww if you can fix that youre the best .......stay away from rcmodel they suck really bad never have stock and always replace things with simillar products not cool if i wanted that replacement i would of ordered that one anyway you get my point just order from rcmarket he is awesome plus as you can see he is on rctech with great support i am getting an order together to order as we speak
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Old 09-22-2010, 01:53 PM   #43
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I love RCmarket, very good.

But the website is slow like others stated.

I have also orderd from RCmodel before and never had any diffuculties with them. They did send very fast and the right product.
Strange. Good luck you guys that have trouble!!
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Old 09-22-2010, 07:46 PM   #44
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2-3 years ago from rcmodel,

some order It's out of stock,

- back order
- change to new item.
- refund (i paid with paypal)

if your order is processing more than 5-7 bussiness days. you will contact and asking what happen.

i think 3-5 day for processing order is to long time.

some order is quick (very suprise) I post order at sunday night. I received item on thursday.
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Old 09-22-2010, 08:31 PM   #45
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rc model I have never had much of an issue with, occasionally items will show in stock but they run out, so they back order it or refund you and they don't hold up an order waiting on back ordered items. Shipping costs are reasonable. Processing time is 1-2 days.

rcmarket I have used a couple of times, but his shipping fees are huge when compared to other Hong Kong Stores and processing time is still a bit slower than places like Stellamodels or Vellrip.
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