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Old 03-31-2005, 10:26 PM   #1
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Default No response from Team Losi

This is not a Bad comment about Losi, just some feed back.
I have emailed team losi a few times about various issues the latest was that i bought a packet of titanium short neck ball studs, when i opened the pack, i found i long neck and one short neck, no big deal really but it would be nice to have your email replyed to.
Any one else..............
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Old 03-31-2005, 10:52 PM   #2
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Why not give them a call at 909-390-9595 and speak to someone on the phone.
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Old 04-02-2005, 09:30 AM   #3
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Because that's not really the point. I have had the same issue from Losi. I have a veritable stable of losi vehicles. I have emailed them over a few things and have had no response.

I think the whole basis to the post is that they have an email address listed for any questions, comments, or concerns but they won't/don't respond to the emails. Get rid of the address on the site and this issue won't be an issue. Either that or actually respond to the emails. I have been two months waiting for a reply and still haven't recieved one. I've pretty much given up on Losi customer support. I don't want to phone them when I can get a much cheaper eamil response rather than a long distance phone call.

Again, not a Losi bash post, just the truth from my experience.
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Old 04-02-2005, 10:09 AM   #4
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I see what you're all saying, but I've always called them and they've hooked me up. Just yesterday, I sent back a rear hub and arm from my AD2 that they're going to replace.
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Old 04-02-2005, 11:16 AM   #5
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As one who receives many, many, many emails a day, I can say that looking for support from ANY company via email is usually a bad idea. Whenever I have something go wrong with a computer component, RC car, or anything else I'm working on, I give them a call; in 99% of the cases you will get the best support over the phone and they will be more than happy to help you.

I'm not saying that every company is like that, but I know how it goes. I make an effort to respond to all my messages but when things get busy, they just slide, and people get upset.
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Old 04-02-2005, 12:10 PM   #6
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I know it sucks but guys..I myself personally receive sometimes up to 300 e-mails a day. And I'm not a company..

It's not that they don't care or don't check their e-mail, it's just that sometimes things will get mixed up. I will find out what's going on so until then sit tight, but like others have said..give Bill Goldsmith a phone call and he'll get you squared away.
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Old 04-03-2005, 12:56 AM   #7
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300 email per day, im glad im not you aaron.
like i said its not an angry comment, and yes it would be a lot easier/faster to give losi a call but i live in Australia, and at about $8 per minute.... ill happily wait.
i just wanted to know if i was the only one.
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Old 04-03-2005, 04:12 AM   #8
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Tony - It's all part of the job..haha.

I will look into it for you.
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Old 04-03-2005, 03:22 PM   #9
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I agree with futureal and Aaron.
its hard to keep on top of everything, especially with a busy inbox.

One thing I must say though.

It makes it a whole lot easier to reply/respond/find emails when they are written correctly.

In not saying that you guys wrote 'bad' but I have seen a few drop into my inbox that have been pretty 'casual'

Please include a discriptive subject line, I have recieved many emails with no line at all. not easy to find it again.

Also, it won't hurt to re-send and email a week later if you have not got a response with a polite "have you had a chance to look at this" noted on the top, human or technical error may have occured with delievery/responding to your origional email.
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Old 04-03-2005, 08:03 PM   #10
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Something else is (and I do this myself) if there's mail in your inbox without a REAL sounding name attached to it, some people delete it without a second thought.
However, on the other side of things, AE and Traxxas and HPI have responded to any customer support queries Ive had. How many people are on you customer support team?
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Old 04-04-2005, 01:27 AM   #11
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I had the same experiences with losi.I would never buy a losi again!
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Old 04-04-2005, 01:37 AM   #12
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Geesh, I'm gonna buy a couple Losis fairly soon here, you guys aren't doin much for me, LOL
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Old 04-04-2005, 04:04 PM   #13
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everbody flood todge's e mail box i heard he runs the place
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Old 04-04-2005, 04:59 PM   #14
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Quote:
Originally posted by wothrottle
I had the same experiences with losi.I would never buy a losi again!
If you dont buy a losi again, you are probably missing out on the best kits around. although i have had a problem with a few things im not going to stop buying from losi.

T-bird, if you decide to buy your losi cars im sure you will be really happy. dont let this small, tiny little thing sway your decision.
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Old 04-04-2005, 09:50 PM   #15
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Well, a couple of Losi kits I've seen have had fairly obvious defects...
Now I probably saw the only two (a BK2 and an AD1) that it ever happened with...
but, if their customer support with their RTR's (one of my purchases is gonna be an LST) is the same way, I'll stick to JUST an AD2
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