Solidd33

iTrader: (26)

Please share your experiences with the Castle Creations repair department. I'd like to see if this situation is a exception or the rule.

Shipped October 6th



As of October 27th......

RACETEK

iTrader: (41)

I have had to deal with Castle's customer service on a couple of issues and I have had zero issues with them. They have been great on the phone and a pleasure to deal with. Now the fact remains that I had to call them in the first place.... but when I did I had no issue.

Jpm1

iTrader: (8)

I've had one great experience with them and 1 not so good, I've had a large scale esc in for repair for 5 months and they still won't reply to emails

DBL15

iTrader: (8)

sent back a MMP and 10 weeks later i got it back

in the mean time i brought a RX8 and never looked back

MindThoughts

iTrader: (19)

Castle Creations customer service- has always been a great experience. It's always best to call. Whenever I've called castle creations- they've been able to help me 100% with anything I've had questions about.

When I call castle creations tech support- I've never had to wait more than ten minutes for help. Often the phone is answered right away- when I call.

I highly recommend castle creations products. And the 1 year warranty is outstanding.

Great work- Castle Creations :-)

PS. As for repair experiences. My repaired or replaced electronic speed controls have always arrived quickly, with no problems nor delays. Castle Creations has told me that if they run out of stock of my model speed control- if it's a replacement situation(rather than repair), there would be a delay in sending the speed control to me. Though I've not experienced this because the esc's have always been in stock.

Solidd33

iTrader: (26)

Thanks.

The tone and immediate response to my follow up emails is in accordance with their quality of customer support but 10-weeks turn around is 10-weeks.

Already purchased another Mamba Monster in the meantime

proraptor

iTrader: (2)

I sent a MMP and sidewinder back to them about 4 months ago.....So sick of waiting!

NSLST

iTrader: (14)

I emailed them 2 weeks ago about my motor, no reply, then I followed up 7days ago, no reply, then I followed up 3 days ago, no reply, as of today, no reply

Vegatron75

iTrader: (4)

I took my blown up MMP in the door. I live in Olathe, ks. Took it in on the 8th of this month and just got the replacement a couple of days ago.

I've since traded the MMp for a RX8 and I'm selling what little castle stuff I have left. Mainly the 3800kv motor and sidewinder SCT esc....

I've got some friends that have thrown fits in the office and left with stuff, and I've heard of them selling stuff pretty cheap sometimes.

Castle stuff is OK, but it's far from great..........

Solidd33

iTrader: (26)

A warranty isn't any good if you're out of the game for more than 6-weeks in service time. You could probably set aside small amounts of cash each week and buy a new combo in less time.

98NYFINESTVETTE

iTrader: (4)

Great, I just bought a MMP. Just F'n GREAT. I did not buy the RX8 due to $$$$. I got bit in the A$$ again.

kstoracing1

Why do y'all sound like lil boys waiting on the girl to call you back? You have to call ahead with any company. Have someone looming for your box to come through.

How many emails u think They get a day, week? Call and when u know its there call to confirm its in their exact hands! Easier to get help when polite and persistent. Than make a thread about it.

onceaday

iTrader: (23)

my experience was fairly similar but for one reason...they do things like they should which is first in first out. the first guys that get there are the first ones to get serviced and when the parts are available. they told me 8-10 weeks for my micro pro and it took all of that. if i recall they did send me a notification when it finally got to the bench and what their decision was and the action that they were going to take. i have to send power tools in for service at my job and it can take quite some time too...thats why contractors have more than one cordless drill. get a hobbywing xerun 80a as a backup for about $65 shipped on sale or just plan on waiting a while because even the best things can break on you.

hickwheeler

iTrader: (12)

I've run two different mmp esc's. I have not had one problem with them. Knock on wood. So far they seem to up to snuff for me.

markd469

iTrader: (16)

I have two MMP's and one Monster. Everything has been great for more than a year. One of the MMP's died Saturday.

Now, reading all this, I'm wondering about spending $50 to get it fixed if its going to take 8-10 weeks. Seems like I may be trying a HobbyWing in the near future.

Darn, I really liked the castle-card programming ease, too. Oh well, I can use it on the ones I have left.