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Old 01-19-2009, 08:49 AM   #1
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Default Please help,Losi 8ightE warranty!

Buddy Broke the esc. He said the mud guard came up and contacked the speedo and broke it.It is broken open.He called horizion and they told him basically there is nothing they can do for him! He is bummed. Is there any one There he should talk with? He bought it new 2 weeks ago.
It was a ripper.Prob 1 of the trickest models out.
Thanks
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Old 01-19-2009, 08:55 AM   #2
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Quote:
Originally Posted by jasburrito View Post
Buddy Broke the esc. He said the mud guard came up and contacked the speedo and broke it.It is broken open.He called horizion and they told him basically there is nothing they can do for him! He is bummed. Is there any one There he should talk with? He bought it new 2 weeks ago.
It was a ripper.Prob 1 of the trickest models out.
Thanks
I wouldn't expect Losi to warranty the Speedo based on what you are describing. It is not a manufacturing defect that caused the problem, but user error. If the mud guard broke and hit the speedo, that is not Losi's fault.
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Old 01-19-2009, 08:58 AM   #3
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i would hate to say but i am betting that he is probably on his own.. does it still work? most speedo cases split in half and can be pressed back together
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Old 01-19-2009, 09:00 AM   #4
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That would suck if Losi/Horizon didn't at least have some sort of system whereby they can repair/replace the unit at a discounted rate. Castle creations will repair/replace any of their products, usually at about 1/3rd the cost of the unit, regardless of the damage. Try getting a manager on the phone and explain the situation. Granted, Losi/Horizon might not have the customer service that CC has but still, nag them and they might give.
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Old 01-19-2009, 09:20 AM   #5
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I agree with you guys on user error.Mud guard not broken,just bent into esc. But thought I,d ask anyways! No will not work. They said they have no way to fix it.
Any more ideas,names,#s
He,s bummed.
Thanks
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Last edited by jasburrito; 01-19-2009 at 09:34 AM.
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Old 01-19-2009, 12:15 PM   #6
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pics??
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Old 01-19-2009, 12:16 PM   #7
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i think he is SOL! sad but probably true!
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