FedEx claim
#1
FedEx claim
Not sure if this is the right section, but I normally see alot of knowledgeable people in this area posting here so here it goes...
So a month ago (4/24/12) I sent out two trucks, a Slash and an SC10. The Slash was going to a guy in Kansas and the SC10 was going to a guy in Tennessee. I had tracking numbers on both. Well 2 days after I sent them out I checked the tracking on both. The SC10 to Tenn was going well, and I could see where it was going and where it had been. The Slash however never got passed the initial scan. This was a big box, 13lbs and pretty large dimensions wise. So I went to the mail office and they sent out a guy to the FedEx location to look for it, no luck. I filed my claim with FedEx 2 Mondays ago (5/08/12). I attached the orignal receipt, and links to amain to justify the value of the items in the box. Well finally today (it was supposed to be 5-7 business days) I recieve a letter in the mail saying...
We received your claim request. However, after reviewing your documentation and our records for the shipment referenced above, we cannot honor your claim.
Our records indicate that this shipment was not tendered by FedEx. If you have documentation showing FedEX handled this shipment, please forward it to us, and we will reconsider your claim.
So this isn't enough to show they tendered it...?
AND the tracking number still references the lost package...on FedEx's site! Do I just resend the picture I already sent them? I;m going to give them a call later but I would like some feedback on this.
Thanks.
So a month ago (4/24/12) I sent out two trucks, a Slash and an SC10. The Slash was going to a guy in Kansas and the SC10 was going to a guy in Tennessee. I had tracking numbers on both. Well 2 days after I sent them out I checked the tracking on both. The SC10 to Tenn was going well, and I could see where it was going and where it had been. The Slash however never got passed the initial scan. This was a big box, 13lbs and pretty large dimensions wise. So I went to the mail office and they sent out a guy to the FedEx location to look for it, no luck. I filed my claim with FedEx 2 Mondays ago (5/08/12). I attached the orignal receipt, and links to amain to justify the value of the items in the box. Well finally today (it was supposed to be 5-7 business days) I recieve a letter in the mail saying...
We received your claim request. However, after reviewing your documentation and our records for the shipment referenced above, we cannot honor your claim.
Our records indicate that this shipment was not tendered by FedEx. If you have documentation showing FedEX handled this shipment, please forward it to us, and we will reconsider your claim.
So this isn't enough to show they tendered it...?
AND the tracking number still references the lost package...on FedEx's site! Do I just resend the picture I already sent them? I;m going to give them a call later but I would like some feedback on this.
Thanks.
#3
Tech Fanatic
iTrader: (18)
What they are saying is that although it was issued a FedEx tracking number and it was entered onto their system, it was never received at a FedEx facility.
If you can't prove that the package was delivered to the FedEx office for shipping, then you are probably out of luck on the FedEx side.
However, you should now be able to go back to the store that took in the item. If THEY can't prove they delivered it, now the problem is in their lap. You can absolutely hold them liable for the loss of the package if they cannot prove that they delivered it.
If you can't prove that the package was delivered to the FedEx office for shipping, then you are probably out of luck on the FedEx side.
However, you should now be able to go back to the store that took in the item. If THEY can't prove they delivered it, now the problem is in their lap. You can absolutely hold them liable for the loss of the package if they cannot prove that they delivered it.
#7
Tech Elite
iTrader: (84)
Man that bites!
And while we are on the subject of bad shipping experiences, let me say this....
Make sure you tape every edge of every flap on the boxes. If you only tape along the major flap centerline, the box can be popped and reached into very easily. Taping the short edges of all four corners can secure the flaps so that the tapes must be cut to reach into the box, making it obvious if someone messes with it.
We had issues at work with (a certain carrier)'s employees opening boxes and taking items, and then retaping them before delivery. We had to ship the same item repeatedly, until (the carrier) stopped delivery to the route, stating "we don't deliver empty boxes". They knew they had thieves working for them, and wouldn't do a thing about it. They couldn't prove it, I guess.
Ship insured!!!!!
And while we are on the subject of bad shipping experiences, let me say this....
Make sure you tape every edge of every flap on the boxes. If you only tape along the major flap centerline, the box can be popped and reached into very easily. Taping the short edges of all four corners can secure the flaps so that the tapes must be cut to reach into the box, making it obvious if someone messes with it.
We had issues at work with (a certain carrier)'s employees opening boxes and taking items, and then retaping them before delivery. We had to ship the same item repeatedly, until (the carrier) stopped delivery to the route, stating "we don't deliver empty boxes". They knew they had thieves working for them, and wouldn't do a thing about it. They couldn't prove it, I guess.
Ship insured!!!!!