Finally talked to Jeff, what a busy guy.
Nicest guy you will ever meet. I did what you guys recommended and let him know the problems that I had with my order. We had a long talk. And honestly, i have to say that he cares more about the promatch name then anything. He apologized to me for all the problem I had and is sending me yet another set of packs configured "my way". I must say even with the problems that I had with the order. I will stick with the promatch name, as long as Jeff is involved with the company.
I know it sounds like I am kissing a$$, but just the conversation I had with him reallly lets me know how much he cares about the promatch reputation.
we don't have a promatch driver local, but I will try my best to represent the promatch name, if you guys don't mind as an honorary driver