Have you did this, if it's past 30 days, the car is yours!
THE PLACE OF PURCHASE IS RESPONSIBLE FOR YOUR REFUND! We are not accountable for refunding purchases and/or making product exchanges made from places other than the www.integy.com
web store. If you purchased an item from a retailer and you want a refund or exchange for different parts (not warranty claim) you must contact the retailer, not us.
For items purchased directly from our www.integy.com
web store, we accept returns within 30-days from the date of purchase for items in original, unused condition only. No exceptions.
Any items that show signs of use will not be eligible for a refund. All items must be returned in their original packaging (with tags) with no signs of wear, use or installation. All items to be returned must be shipped in appropriate protective packaging (a shipper's box, bubble or pillow wrap, etc.). Please do not use the original packaging as the shipping box. Items damaged during return shipping due to improper packaging will not be accepted. We do not do "trade-up" exchanges.
Returns must be executed within 30 days of the purchase date. When you return your purchase within 30 days of the purchase date you will receive a full refund for the price of the item (minus any shipping costs) pending the return meets all of the guidelines above. Any returns received after the 30-day period will not be eligible for a refund. Refunds will be issued back to the original form of payment only. No cash refunds. Shipping charges are not refunded. Please allow 1-2 weeks for the refund to be processed once approved.
How Do I Send An Item?
You need a Return Material Authorization number ("RMA") first before sending anything to us for warranty, repair, exchange, or refunds. To get an RMA#, you must start a ticket through our online ticket system. For the fastest response, please include the following information in the ticket:
1. Your full name
2. Your complete shipping address
3. The part number of the item in question
4. Proof of purchase (or Integy invoice #)
5. A short explanation of the situation (why are you sending us a product?)
Once our staff assesses the situation, we will instruct you on how to proceed; if a product needs to be sent to us, we will issue you the RMA# to use along with the products being returned to us. The #RMA number is important - it will allow our staff to reference any conversations/texts/email/messages between the customer and our staff in order to handle the situation.
NOTE: Any arriving package without a valid RMA# will not be processed!
Shipping fees associated with the order will not be refunded. Customers are responsible for all shipping and handling costs associated with any returns/exchanges. Any fees associated with refused packages or shipments marked return to sender will be deducted from the return. Please allow 1-2 weeks for the refund to be processed once approved.