Alex I'm pretty sure you'll need to send it in. If it's the manufacturer fault u can bet Danny will make it right, but like everyone they will need to inspect it. Also, you might want to elaborate a little more on the application, what you were doing when u noticed it come loose etc.
I'm sure u probably know this, but just to be sure, I would individually tape any bare wire or ends so there's no chance of the balance wires whorting out.
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