#1 in Customer Service and Support
#1
#1 in Customer Service and Support
I just wanted to take an opportunity to let everyone know about my experience with Team Associated and their customer/product support.
At a recent race that was extremely hard on equipment, I had a nearly new engine develop a crack along the bottom of the engine crank case. Although I knew that the crack had developed because of hard landings/flex, I decided to send the engine in to see if there was someway that Associated could have pity for me and help me out. I included an honest letter explaining what had happened and a copy of the receipt. To my surprise, Associated not only replaced the case but also shipped it back to me at no charge.
This only reaffirms my feelings for Team Associated equipment. If anyone has any apprehension about purchasing their merchandise; rest assured they stand behind their products.
At a recent race that was extremely hard on equipment, I had a nearly new engine develop a crack along the bottom of the engine crank case. Although I knew that the crack had developed because of hard landings/flex, I decided to send the engine in to see if there was someway that Associated could have pity for me and help me out. I included an honest letter explaining what had happened and a copy of the receipt. To my surprise, Associated not only replaced the case but also shipped it back to me at no charge.
This only reaffirms my feelings for Team Associated equipment. If anyone has any apprehension about purchasing their merchandise; rest assured they stand behind their products.
#5
In this day and age , customer support goes a LONG way.
On a forum where you only see rants about bad experiences, it's nice to see something like this.
On a forum where you only see rants about bad experiences, it's nice to see something like this.
#6
Novaks CS is awesome too...
#8
+1 for AE/Reedy customer support.
#10
R/C Tech Elite Member
iTrader: (520)
I had a similar experience with Horizon with a Spektrum Rx, it took a little long, but they replaced it free of charge.
Also Tekin did a similar warranty unexpectedly, very good customer service.
Glad to hear AE has great customer service, like it was earlier stated, it goes a long way for us retail customers..
Also Tekin did a similar warranty unexpectedly, very good customer service.
Glad to hear AE has great customer service, like it was earlier stated, it goes a long way for us retail customers..
#11
Tech Fanatic
iTrader: (10)
I had a similar experience with Horizon with a Spektrum Rx, it took a little long, but they replaced it free of charge.
Also Tekin did a similar warranty unexpectedly, very good customer service.
Glad to hear AE has great customer service, like it was earlier stated, it goes a long way for us retail customers..
Also Tekin did a similar warranty unexpectedly, very good customer service.
Glad to hear AE has great customer service, like it was earlier stated, it goes a long way for us retail customers..
#12
I am going to thank Castle as well. I blew my Mamba Monster ESC because of a bad battery. I asked if i should send the 2200kv motor as well and they said yes. I got a brand new in box 2200kv Mamba Monster Combo free of charge when the motor most likely was fine. LOL They even took the time to cut off the Deans plug on my blown Mamba Monster and sent it back with the new combo. Took a while but they more then exceed great customer service.