I once made a last minute phone call to one of my usual suppliers for a rapid shipment before a big out of town race. It wasn't a needed part, just a new option that had just come out. He said he would try to get it to me in time. Well I was a but disappointed that it didn't show before I left but when I got to the track another racer handed me the part. He had ordered a bunch of them the day before me so my supplier gave him a call and asked him to hook me up since it was too late to ship one to me. Now that is some good service.