Originally Posted by
boostfiend
Lastly; and this goes to all of you... when/if you do call support, of ANY kind, the first words out of your mouth should always be; "Who is this?" - write down their name. It's amazing how much better service you get when you have the persons name in front of you, and they know you went out of YOUR way to get their name. It might mean their paycheck.
This is some of the best advice you will ever receive.
Great post.