Originally Posted by
fermanracer
I think you just got a true a--hole on the phone, I have had no issues with novak, even got a call from bob novak about replacing an impact esc under warranty when it was out of warranty. good customer service is hard to come by these days.
After getting my M.B.A, motor back from Novak (warranty repair) stating that there was nothing wrong with it (even got a call from Bob too) the only thing that fixed the extreme cogging problem (motor wouldn't start my car without a push) was replacing the sensor board, which according to Novak was in perfect working order. Now that motor is one of the best 25.5 motors I have - but not because of the help I got from Novak.