Update on the bricked ESC situation...
Sent in my RMA request for my bricked ESC on August 5, got the RMA number on Aug 7, ESC arrived at Hobbywing on Aug 11 (shipped over weekend), the processed the RMA today Aug 14 and are supposed to ship in the next few days. So the RMA process for bricked ESCs takes around 2 weeks.
Below is the email response from Hobbywing:
xxxxxxxxxxxxxxxxxxxxxx
Dear xxxxxxx
Our RMA department has inspected the ESC on multiple levels. We found that there was a problem with a ROM that the entire unit needed to be replaced.
The ESC was determined to be a defective that we will issue a brand-new replacement with no extra charge. We sincerely apologize for the inconvenience.
Please find the special discount code. You can apply this code at the very end of check out page at Falconsekido.com
CODE: xxxxxxxxxxxxxxx
Please find the inspection summary below:
=== Inspection Summary ===
ESC: Xerun Stock Spec v3.1 ESC Black Edition
Term: defect
Purchased from authorized Dealer - YES
Purchased from FalconSEKIDO.com - YES
Instruction: Provide a brand new ESC
Service Charge: $89 - waived
S/H: $8.99 - waived
Total: $0
=== End Message ========
The new ESC is fully checked for its performance prior to shipping.
The package will be ready to be shipped by our automated fulfillment service in 1-2 days . You will receive the tracking number accordingly. Should you have any questions please let us know.
Thank you for your patience and support in advance.
Regards,
Team HOBBYWING
HOBBYWING NA. | FalconSEKIDO
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