HI Guys,
Back online after some internet issues.
We seem to have some issues which I will try to address.
1. The problems are not as big as they seem. I have sold over 500 shocks and only some of them end up here or in my email inbox. Nevertheless I try to have as many satisfied customers as possible even If its impossible to please everyone. Not even Apple have 100% satisfied customers and they are the best going around company in the world at the moment.
2.
- O-ring
- The O-ring and the O-ring pressure are correct.
Due to the design of the shock a higher O-ring pressure is needed to keep it sealed. If you take down the shim size or change to a thinner O-ring it will feel smoother in the hand but will leak easier then how it is designed to be.
If you feel that you need to change please do so, but the design is correct and I will obviously not refund this in any way.
The difference between my shox and regular are that the shock will not and should not feel as smooth as a std shock when you have it in your hand and put a perfect straight force onto the shock shaft.
My shock is designed to be as smooth and perfect during working action in the car, WITH lateral forces, which are much higher then people can imagine.
So a T-Shock which feels harder in your hands will be softer when it is in the car. And you will notice this when trying/using the T-Shox that a harder shock in your hand, will feel/roll very similar when mounted and used in your Touring car.
In the Schumacher car of Martin Hofer, with 450 oil, and std O-rings, std everything, he TQ:ed the last qualifying round of the ETS race in stock. If the shock would be to hard, he would not be able to do this result.
Just compare to any kind of Shock absorber in any kind of "real" racing. Mountain Bike, Moto Cross, Rally, cars, bikes or what ever. The guidance of the shock shaft and piston is extremely important, due to lateral forces which causes binding, which is something you really do not want to have in a shock absorber.
3. Missing parts
- In one batch of the new Short T-Shox, there seems to have been a mistake in packaging. This is of course extremely unfortunate.
I have already been in contact with my manufacturer about this issue and they have confirmed that mistakes has been made.
I have sent out information about this to my distributors and they should send out free of charge replacement of the parts which are missing.
HOWEVER, if they do not do this to you fast and direct, then please do the following
1. Send an email to
[email protected]
2. Write what you bought and where you bought the product and when approx
3. Write which parts are missing
4. Write your address.
I will then send our replacements for you and also obviously use this information for my distributors as they should replace these items, but Hey, these are things new small companies needs to find out, improve to make sure that the customers are as happy and positive as possible.
However as I said, one can not have 100% satisfaction from all customers but I do try the very best I can.
Looking forward to any emails so that I can send out the parts missing so that you can enjoy your products as there where intended to be.
Best regards
Andreas