Any Question?? Leave your message here! (2)

[rcmart]

the old thread is too long, so we start a new thread to discuss.. Have fun!

[Superkarter]

So I see it was the 13mm rotor. And you don't have the 12.5mm in stock, do you know when they will be in stock? And is it possible to pre-order some?

Cheers
Tim

[rcmart]

Originally Posted by Superkarter

So I see it was the 13mm rotor. And you don't have the 12.5mm in stock, do you know when they will be in stock? And is it possible to pre-order some?

Cheers
Tim

Only #50612, 13mm rotor is in stock.
http://www.rcmart.com/catalog/defaul...sort=1a&page=1

We have placed order with our supplier for #50611 LRP rotor
If they have it in stock, it will appear in rcMart.com in 1-3 days.
If not, it may take time to wait to see it in rcMart

[deathpion]

Hi! I am a bit annoyed now on the way you guys do
things. I HAVE ALREADY PAID AND BOUGHT FROM YOU GUYS ON NUMEROUS OCCASIONS. MY ID with you is 28294 and my this order with you is 269690. Is my actual credit card statement and Mobile
phone statement which show the exact name and address
as

Lim Chun Kia
25 Jalan Harimau Garang
Century Garden
80250 Johor Bahru
Johor
Malaysia
Tel: 0127881111

NOT ENOUGH (Even my mobile statement is registered to
my phone no of 0127881111)

Please give a valid excuse for not shipping my things
and not try to request things which I have given times
and times again. I WILL FAX MY BUSINESS CARD TODAY AND
IT WILL BEAR THE ADDRESS OF MY OFFICE AND FACTORY AND
WILL NOT BE THE SAME AS MY RESIDENCE ADDRESS WHICH I
HOPE YOU WON"T USE IT AS AN EXCUSE AGAIN TO SAY THAT
THE ADDRESS ON THE BUSINESS CARD IS NOT THE SAME. I
WILL ALSO FAX A COPY OF MY ID CARD AND DRIVING LICENSE
WHICH BEARS MY RESIDENCE ADDRESS. ARE YOU USING MY
PARTICULARS FOR ANY OTHER MOTIVES AS IT SEEMS AFTER SO
MANY DEALINGS THIS IS THE FIRST TIME I HAVE TO GO
THROUGH ALL THE HASSLE. EVEN 2 SETS OF SUPPORTING
DOCUMENTS ARE NOT ENOUGH.

--- "rcMart.com" <rcmartdinball@gmail.com> wrote:

> Dear Sir,
>
>
>
> Thank you for using our service.
>
>
>
> I have received the Identity documents, but because
> of the security reason,
> we need the Identity documents which made by hard
> copy, and it should
> including your name and address which is same as
> your register information,
> I feel very sorry about that.
>
>
>
> Wish you can provide some document such as company
> letter, business card,
> driver license, tel bill, bank statement or letter,
> company letter, business
> card....etc. for approval, and we will send the
> parcel immediately after we
> get the verify document.
>
>
>
> May you give another Identity documents for me
> again? Please send those
> documents to (rcmartdinball@gmail.com) or fax to
> (852) 3019 6012 or (852)
> 3586 0488.After we get the file and prove, we will
> send the parcel to you
> immediately.
>
>
>
> Best regards,
>
>
>
> KING
>
>
>
> -----Original Message-----
> From: Lim Randy [mailto:cklim766@yahoo.com]
> Sent: Sunday, April 27, 2008 5:30 AM
> To: King Chow
> Cc: rcmartdinball@gmail.com
> Subject: Re: Rcmart order 269690 Address Approval
> Request
>
>
>
> Hi! What do you mean the address on the identity
>
> documents is not the same as the deliver address.
> It's
>
> clearly stated
>
>
>
> Lim Chun Kia
>
> 25 Jalan Harimau Garang
>
> Century Garden
>
> 80250 Johor Bahru
>
> Johor
>
> Malaysia
>
>
>
> My Christian name is Randy, therefore I've requested
>
> it to be sent to Randy Lim which has the same
> address.
>
> This is not the first time I'm dealing with you
> guys.
>
> This is MY ADDRESS. Normally I have my items sent to
>
> Singapore to my sister's place. PLEASE DOUBLE CHECK
>
> AND GET BACK TO ME, THANKS.
>
>
>
> I've attached herewith my mobile bill which also
> bears
>
> the same address.
>
>
>
>
>
> --- King Chow <cs_001@rcmart.com> wrote:
>
>
>
> > Dear Sir,
>
> >
>
> >
>
> >
>
> > Thank you for using our service.
>
> >
>
> >
>
> >
>
> > I have received the Identity documents, but the
>
> > address is difference with
>
> > the delivery address.
>
> >
>
> >
>
> >
>
> > Because of the security reason, we need the
> Identity
>
> > documents which made by
>
> > hard copy, and it should including your name and
>
> > address which is same as
>
> > your register information, I feel very sorry about
>
> > that.
>
> >
>
> >
>
> >
>
> > Wish you can provide some document such as company
>
> > letter, business card,
>
> > driver license, tel bill, bank statement or
> letter,
>
> > company letter, business
>
> > card....etc. for approval, and we will send the
>
> > parcel immediately after we
>
> > get the verify document.
>
> >
>
> >
>
> >
>
> > May you give another Identity documents for me
>
> > again? Please send those
>
> > documents to (rcmartdinball@gmail.com) or fax to
>
> > (852) 3019 6012 or (852)
>
> > 3586 0488.After we get the file and prove, we will
>
> > send the parcel to you
>
> > immediately.
>
> >
>
> >
>
> >
>
> > Best regards,
>
> >
>
> >
>
=== message truncated ===




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[rcmart]

Originally Posted by deathpion

Hi! I am a bit annoyed now on the way you guys do
things. I HAVE ALREADY PAID AND BOUGHT FROM YOU GUYS ON NUMEROUS OCCASIONS. MY ID with you is 28294 and my this order with you is 269690. Is my actual credit card statement and Mobile
phone statement which show the exact name and address
as

Our record shows your account was registered in Singapore. Your previous
order was shippped to your Singapore address. But, in this order #269690,
the shipping address is in Malaysia instead of Singapore.

Sorry for the problem you got. But, our staff really needs to verify every single order to avoid charge back from paypal or credit card provider. Also,
we need to make sure the address is correct.

Your payment was finally approved by King at 04/29 18:32 & it is now under
processing.

Please understand our difficulties in this perspective.

[deathpion]

Glad it was rectified. As I mentioned earlier initially all my parcels are sent to my sister's place in Singapore, but she has migrated. I myself is a resident and citizen of Malaysia which is north of Singapore and only requires ten minutes drive there. Due to the unreliability of the Malaysian postal service, I shipped my things to Singapore where I collect them at a later stage. Recently there seem to be improvement in the Malaysian postal service as 7 of my overseas parcel arrived without any problem, which made me decide to shipped it to my residence in Malaysia. Anyway, glad everything is sorted out. Thank you.

[alphacat]

Any word on arrival of tech F-1 cars as well as Chevron F-1 bodys?

[nexxus]

Can anyone from RCmart please explain why they are once again dragging their heals getting out orders. My last order simply didn't arrive (had to get a paypal refund) and the one I just placed, number 271148 has been processing for 5 days now.

[Mr.Roboto]

i am rely dissapointed in this company at the moment i recently purchased your special on 30 intellect 4200 cells for 149.99 (http://www.rcmart.com/catalog/newsde...ewsdesk_id=439) and after soldering up the packs i found the 3 of the battery packs did not work i checked all my soldering and tried different plugs but they still did not charge after taking them to my local hobby shop and he said the cells were dead but should be able to fix them with a single cell charger. if he cannot i will want a full refund on the product not a store credit but a refund this is the second time i have purchased from you and this is the second time you have sold me a faulty product from now on i will not recommend you to any further customers and i will only be ordering from you if no other online store or hobby shop has what i need. you should rely look at the way you treat your stock and your customers

[rcmart]

Thanks for understanding....!

Originally Posted by deathpion

Glad it was rectified. As I mentioned earlier initially all my parcels are sent to my sister's place in Singapore, but she has migrated. I myself is a resident and citizen of Malaysia which is north of Singapore and only requires ten minutes drive there. Due to the unreliability of the Malaysian postal service, I shipped my things to Singapore where I collect them at a later stage. Recently there seem to be improvement in the Malaysian postal service as 7 of my overseas parcel arrived without any problem, which made me decide to shipped it to my residence in Malaysia. Anyway, glad everything is sorted out. Thank you.

[rcmart]

Originally Posted by nexxus

Can anyone from RCmart please explain why they are once again dragging their heals getting out orders. My last order simply didn't arrive (had to get a paypal refund) and the one I just placed, number 271148 has been processing for 5 days now.

Order Status
Paid 05/02 17:58
Processing 05/03 10:37
Shipped by RR 05/06 18:30

Tracking No. : RA851356985HK
http://app1.hongkongpost.com/CGI/mt/genresult.jsp
According to HK post office, the item left Hong Kong for its destination on 9-May-2008

Please be paitient, the parcel will reach you soon!

The reason for the delay was due to 3 days holidays in Hong Kong
Our logisitic staff needed to take a bit longer time to pack all the pracels.

May 1 Friday - Labour Day
May 2 Saturday - The Buddha’s Birthday
May 3 Sunday - holiday

[rcmart]

Originally Posted by Mr.Roboto

i am rely dissapointed in this company at the moment i recently purchased your special on 30 intellect 4200 cells for 149.99 (http://www.rcmart.com/catalog/newsde...ewsdesk_id=439) and after soldering up the packs i found the 3 of the battery packs did not work i checked all my soldering and tried different plugs but they still did not charge after taking them to my local hobby shop and he said the cells were dead but should be able to fix them with a single cell charger. if he cannot i will want a full refund on the product not a store credit but a refund this is the second time i have purchased from you and this is the second time you have sold me a faulty product from now on i will not recommend you to any further customers and i will only be ordering from you if no other online store or hobby shop has what i need. you should rely look at the way you treat your stock and your customers

Sorry for your problem. If you can't fix it, you can send it back for refund.
We will then send the battery back to manufacturer for replacement.

For battery, we normally keep stock that can meet our sales in 30days to
keep the battery fresh. We admit that we didn't check every single cell
before shipment. Normally, we check about 5% of the battery cells on
every shipment we got. If problem is found, we will take more % to check.
We will return the whole lot to our manufacturer if problem exist.

Thanks for bringing out the problem & we will pay more attention to the
batteries & other products we sell.

[rcmart]

Originally Posted by alphacat

Any word on arrival of tech F-1 cars as well as Chevron F-1 bodys?

no info yet!

[bugnet]

What should I say ?
Rcmart/Dinball have many itens, great store, even their prices, but unfortunately they fail a lot !
- Some time near past they sent me an email telling I became a special customer and get some advantages with it, I never saw nothing after this;
- I bought some things at Dinball eBay, they sent me invoice, I paid for it on 04/23 and later some days they told itens are out of stock, so hell, why they sent me invoice and wait me paid for it, if the damn itens are out of stock ??? I tell them to cancel whole order(ebay) and refund it, since A WEEK and only today I got answer in email, saying it takes MORE ONE WEEK TO REFUND ? Man, I need my money back, yours do things so bad way, too many hassle for nothing and just make customers angry

Order : 269198
Total: USD$210.53
Date: 04/24/2008

[Mr.Roboto]

Originally Posted by rcmart

Sorry for your problem. If you can't fix it, you can send it back for refund.
We will then send the battery back to manufacturer for replacement.

For battery, we normally keep stock that can meet our sales in 30days to
keep the battery fresh. We admit that we didn't check every single cell
before shipment. Normally, we check about 5% of the battery cells on
every shipment we got. If problem is found, we will take more % to check.
We will return the whole lot to our manufacturer if problem exist.

Thanks for bringing out the problem & we will pay more attention to the
batteries & other products we sell.

my local hobby store fixed the batteries. But now i just tested the "free esc" and after 2 seconds it started splutering and then poof it died. i mean seriously how the hell do you keep in buisnesss 2 times iv purchased through you and u have sold me 2 faulty esc and batteries that i had to fix wen i got them. you guys are really starting to annoy me with this crap.