Any Question?? Leave your message here! (2) - Page 3

mavwong · 06-28-2008, 01:50 AM

Hi, I encounter problem with my account. After I login, if I click on any product link, it will bring me back to sign in page as if I already sign out. I try login several times over the pass 2 weeks and still the same. I use firefox 3 and IE7 and result are the same. Pls help me to solve this account problem. Thanks.

Mav

adrictan · 06-28-2008, 02:05 AM

Ha..I thought I was the only one with that problem. I emailed rcmart but no one ever came back with any help.

rcmart · 07-01-2008, 08:05 PM

Dear customers,

In order to solve your login problem, please enable the cookie on the browsers you are using.

How to enable cookie? Please follow the instruction as the link listed below.

http://www.rcmart.com/catalog/faq.ph...n=load&qno=110

However, it might not be the most appropriate solution at the moment as some unknown problems still exist.
There are numerous and complicated factors to affect your login such as incompatible system and browser support, restriction of firewall or browser setting or virus protector and other similar circumstances. Therefore, we need time to deal with it.
Please understand our situation that we have been trying our utmost efforts to solving it for your best concerns.

Thank you for your attention.

Regards,
rcMart.com

adrictan · 07-01-2008, 09:21 PM

Have done as you said still the same. Sometimes can log in but when click on a item, it'll prompt login again.

rcmart · 07-01-2008, 09:53 PM

Quote:

Originally Posted by adrictan

Have done as you said still the same. Sometimes can log in but when click on a item, it'll prompt login again.

Do you adjust your firewall or browser setting or virus protector?
and which browser are you using now?
Thanks.

adrictan · 07-02-2008, 01:14 AM

Have tried doing so. Disabling all the stuff. Browser used Internet Explorer & Firebox also the same.

mavwong · 07-02-2008, 06:56 AM

It was ok, all the sudden this happen a month ago, I tried both pc at home with cookies enable but still unable to log in properly.

adrictan · 07-02-2008, 09:16 AM

Same for me. All this problem started abt a month ago.

tmr2008 · 07-05-2008, 11:15 PM

Dear Dinball,

Hi there, I am tom from Malaysia. I have paid the order no#287662 by TT to account details given...

I also forward a reference slip & payment details to dinball email...

But, so far I havent receive any confirmationn by email or update in the rcmart.com webpage...

I have check with my bank as the payment as charged at USD559.30...

Please advice what is going on...

I am worry here...as this is my 1st time purchase in rcmart.com

thanks...

regards,
tom

adrictan · 07-06-2008, 03:40 AM

Please call them. It'll be better.

tmr2008 · 07-06-2008, 09:08 AM

Quote:

Originally Posted by adrictan

Please call them. It'll be better.

ya man, i have call them twice...
one of a customer service speak in cantonese said not yet receive yet...

normally maybank online will transferred to oversea account in 1 working day only..
call maybank also, said payment charged by their bank accout oledi...

I used to TT online by maybank to china for my business, so far their respond very good, cox they always receive notification email from maybank about the TT when successful...

but this time really weird, they said havent receive...

i dont know why...

sigh, bless me no problem....

if rcmart.com boss see this msg, kindly respond....

thanks....

tom

adrictan · 07-06-2008, 09:32 AM

RCMart: Please respond.
tmr2008: Maybe liase with the cust svc that you could fax over the Maybank receipt and ask rcmart to explain the discrepency.

tmr2008 · 07-06-2008, 05:44 PM

Quote:

Originally Posted by adrictan

RCMart: Please respond.
tmr2008: Maybe liase with the cust svc that you could fax over the Maybank receipt and ask rcmart to explain the discrepency.

sigh, didnt know their non-respond really make buyer so worry, so far, till now, not a single reply or respond from them....

i thought email is the best way to communicate, as i sent over the payment reference slip by email...if really wanna use fax, then i have to use....

dont know wat to do now....

just wait and wait....

i really hope someone from rcmart.com can look into this....

rcmart · 07-06-2008, 10:03 PM

Quote:

Originally Posted by tmr2008

Dear Dinball,

Hi there, I am tom from Malaysia. I have paid the order no#287662 by TT to account details given...

I also forward a reference slip & payment details to dinball email...

But, so far I havent receive any confirmationn by email or update in the rcmart.com webpage...

I have check with my bank as the payment as charged at USD559.30...

Please advice what is going on...

I am worry here...as this is my 1st time purchase in rcmart.com

thanks...

regards,
tom

Dear Tom,

Thank you for your enquiry.

According to our current record, you had successfully made an order (Order ID: 287662) by Tele-Transfer (TT) on 3rd July 2008 (Thursday) at Hong Kong Time 9:56pm which status is “Awaiting Payment” at the moment.

We understand your concerns as it is your first time shopping from us. Indeed, Time is really needed for us to work out the whole process of payment transferring and shipping especially for your case.
It is 7th July (Monday) in Hong Kong today. There is only a half to one working day between the day you ordered and today within across the weekend holidays (Saturday and Sunday). Plus, we always receive the Tele-Transfer (TT) payment through Hong Kong Bank which handles plenty of orders everyday.
Please be relax and patient and for your order. We promise you will receive our prompt notice of payment issue as soon as possible.

Our usual delivery time frame is clearly stated at FAQ section. Delivery time depends on your selection of methods. Order Processing needs 1 to 3 working days. EMS needs 3 to 5 working days. Registered Airmail needs 7 to 10 working days. For details, please refer to http://www.rcmart.com/catalog/faq.ph...on=load&qno=12

We do concern what customers request in addition to try our best to improve all aspects. It is sorry for any inconvenience made to you by our postponed reply due to the recent accumulated workloads following the continuous public holidays from 5th to 7th July 2008 in Honk Kong.

We hope you can understand our situation and keep enjoying RC excitement hereafter.

Regards,
rcMart.com

adrictan · 07-07-2008, 03:29 AM

Ha. U see. Got ppl reply. Anyway, TT does take longer. We'll be sure to give rcmart more time if order falls close to the weekend.

So now can relax and wait for yr shipment. Usually takes only a few days after order is confirmed.
Too bad, no discount for ordering more stuff or self-collect.