my personal experiances with horizon hobby the distributor of spektrum
i am writing this so no body else will have to go through the experiances i had to.
!. i love my spektrum radio my dx3r is a great radio and if the screen had not crack i would still be using it. Well if you ever have a problem with it go to another company. the product support people in there company are incompetent. i call the company and spoke with there product support people. i ask for information for there radio i ask because my local hobby shop only had dx3s in stock. so i called the company directly and spoke with there product support people and ask if this radio has throttle mixing. the person who spoke to me said he believed so and recommended the radio because it came with 2 receivers. the big difference being that the s was a little slower and it comes with telemetry. so i bought the radio because there sight doesn't tell you the functions of there radios. more importantly you would expect the product support people would be competent. well i was wrong so i end upo buying a radio from my local hobby shop and as a service he sends in my old radio for repair. i really like the service. i get home and no throttle mixing so i spent money on the radio and i cant use it and i call the company back and there very words where ummmmm. you need to talk with the person you spoke with when you asked about the radio. and a song and dance. the attitude oh well to bad we got you. i am telling everybody dont trust them they have give me false info my guess they will continue to give out false info. if you want the radio it is good but there customer support sucks. i have called back several time to confront them. yet thwey wont reply to my call. and they ignore my messages. radio very good customer service awful. this is not an indictment oe equipment this is to say they don't care they will mislead you and they have no interest to correct there problem. so this is a CONSUMER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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www.new3racing.com, Picco, OFNA, Shepard velox, Mugan MRX4-x, serpent 720, www.speedshophobbies.com, western engineering, redline racing fuels, twister tires
So take the radio back and get you're money back not every one that works there knows every little detail about every product they sell if you were so worried about that feature you should have done you're research online and looked at the manual before you bought it it's a simple thing to do and you should have sent you're old one to horizon and 95% chance they would have fixed it for free and shipped it back to you with no charge I have sent thousands of dollars of servos and radios to horizon and have never had to pay a penny for any of it they have always fixed it or replaced it with a new one so in my opinion horizon has some of the best customer service in rc
Dude.....Why are you calling Horizon.. didn't you buy it from your local hobby shop??? Why didn't they tell you about the features before you bought the radio? Did you look it over before you bought it??? I'm sure they would've let you read the manual. Don't rant about Horizon when you didn't do your own research!!!
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Joe E
Live every day as if it were your last, because one of these days you will be right
I agree, don't blame the person you talked to on the phone, next time do your own research. The time it took you to post your rant is probably longer than the time it would've taken you to go to Spektrum's site and read up on the DX3S.
“I believe so” doesn’t really mean “absolutely”, might want to keep checking.
The first overview page for the 3S on the site clearly lists Key Features, including: Aux/Steering channel mixing. No mention of throttle mixing. The complete manual is available as well.
Did you try and return it to your hobby shop, where you bought it?
if horizon who is the distributor for the product. as a a distributor for the product and you call them directly they should know there products. i called them prior to purchasing the product. because they are also the repair center for this product. they are also the people you are suppose to call with the tech support. and if they don't know then why support the product. i didnt tell you mnot to buy the product i said buyer beware. the people that supports the product does not know the product you support then they are incompetent and quite frankly useless. so i said buyer beware. now if you don't get it. then same on you
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www.new3racing.com, Picco, OFNA, Shepard velox, Mugan MRX4-x, serpent 720, www.speedshophobbies.com, western engineering, redline racing fuels, twister tires
I agree, don't blame the person you talked to on the phone, next time do your own research. The time it took you to post your rant is probably longer than the time it would've taken you to go to Spektrum's site and read up on the DX3S.
yes i blame the person on the the phonee they are the tech support for the product. this there job. if you dont know there job then why is he there to support the product. as i said incompetent. this means they dont care. if they did there supoport would know thew product.
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www.new3racing.com, Picco, OFNA, Shepard velox, Mugan MRX4-x, serpent 720, www.speedshophobbies.com, western engineering, redline racing fuels, twister tires
Dude.....Why are you calling Horizon.. didn't you buy it from your local hobby shop??? Why didn't they tell you about the features before you bought the radio? Did you look it over before you bought it??? I'm sure they would've let you read the manual. Don't rant about Horizon when you didn't do your own research!!!
i called horizon because in the usa they provide the tech support for the product. if you call spekrum you go directly to horizon. there tech support is incompetent. imo they should be trained or relieved of there duties
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www.new3racing.com, Picco, OFNA, Shepard velox, Mugan MRX4-x, serpent 720, www.speedshophobbies.com, western engineering, redline racing fuels, twister tires
So take the radio back and get you're money back not every one that works there knows every little detail about every product they sell if you were so worried about that feature you should have done you're research online and looked at the manual before you bought it it's a simple thing to do and you should have sent you're old one to horizon and 95% chance they would have fixed it for free and shipped it back to you with no charge I have sent thousands of dollars of servos and radios to horizon and have never had to pay a penny for any of it they have always fixed it or replaced it with a new one so in my opinion horizon has some of the best customer service in rc
well imo they don't know anything. when you provide support for the product know your product. if you don't you get fired. that how it works inthe real world
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www.new3racing.com, Picco, OFNA, Shepard velox, Mugan MRX4-x, serpent 720, www.speedshophobbies.com, western engineering, redline racing fuels, twister tires
“I believe so” doesn’t really mean “absolutely”, might want to keep checking.
The first overview page for the 3S on the site clearly lists Key Features, including: Aux/Steering channel mixing. No mention of throttle mixing. The complete manual is available as well.
Did you try and return it to your hobby shop, where you bought it?
bought it on a sale . all sales final. it is the reason i called the the speckrum direct prior to buying the unit. hell i would have bought it at all but the screen on my r crack and it couldn't read it. they don't sell components to be repaired it your self. they claim 10 to 14 working days which mean a month and a half. i wanted a radio to get me buy until it returned.
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www.new3racing.com, Picco, OFNA, Shepard velox, Mugan MRX4-x, serpent 720, www.speedshophobbies.com, western engineering, redline racing fuels, twister tires
If you talked to Horizon the way you explained your rant. Then it is no wonder you are in the situation you are in. I agree take time and do research like you should take time and read what you post.
I have had nothing but good support from Horizon for there spektrum spport and JR support.
yes i blame the person on the the phonee they are the tech support for the product. this there job. if you dont know there job then why is he there to support the product. as i said incompetent. this means they dont care. if they did there supoport would know thew product.
You can't blame the person you spoke to, he said "I believe so" which does not mean "Yes". And based on your posts, there might have been a language barrier so there is a chance that he didn't understand your question.
You can't blame the person you spoke to, he said "I believe so" which does not mean "Yes". And based on your posts, there might have been a language barrier so there is a chance that he didn't understand your question.
if you are an american that speaks english and you give it to them simple and straight to the point why would you consider that a language barrier. i hae personally called they promised they would call back on multiple occasions and they dont even return there calls. i called to speak to there manager . left him a message and he hasn't return my calls. this is just poor customer service.
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www.new3racing.com, Picco, OFNA, Shepard velox, Mugan MRX4-x, serpent 720, www.speedshophobbies.com, western engineering, redline racing fuels, twister tires
If you talked to Horizon the way you explained your rant. Then it is no wonder you are in the situation you are in. I agree take time and do research like you should take time and read what you post.
I have had nothing but good support from Horizon for there spektrum spport and JR support.
i have called and spoke with several people that promised they would return a call. they havent called back yet. this is poor customer service. that is the only way you can explain it
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www.new3racing.com, Picco, OFNA, Shepard velox, Mugan MRX4-x, serpent 720, www.speedshophobbies.com, western engineering, redline racing fuels, twister tires
my personal experiances with horizon hobby the distributor of spektrum
Why didn't they tell you about the features before you bought the radio? Did you look it over before you bought it??? I'm sure they would've let you read the manual. Don't rant about Horizon when you didn't do your own research!!!
