Originally Posted by rasta_man
There is no problem QC?
If there were, I would not receive defective parts.
This is my 5th car Xray, I had never gone through this situation.
I've already contacted with RCAmerica, I am waiting for the reply.
Cool that Ralph solve your problem personally, but the problem is that I am from Brazil.
Depending on the shipping method, can take between 60 and 90 days for me to receive the parts.
There's no lie when I say I understand the frustration, it sucks and we all know it as we expect to enjoy the build as much as the race.
Im sure the old ones will work as good, if not better than the new. I know I have many arm ball joints lying around that would fit, so surely if you dont have them, someone at the track will.
It's an Xray, there's a huge reputation behind it and Im sure right now they have have other reports if this isnt an isolated incident, they'll be checking bags in the kits at distributors and so on.
Document your build experience, itemise it thoroughly if there are any other issues and give Xray a chance to resolve the situation. Your input could be valued by them and a T-shirt or cap wouldn't be out of the question to help a relationship between brand and customer.
I think everyone is gently trying to say, give them a chance, they made an error, we've all made them too!