R/C Tech Forums

Go Back   R/C Tech Forums > General Forums > Nitro On-Road

Reply
 
Thread Tools Search this Thread
Old 10-26-2014, 06:49 PM   #16
Tech Apprentice
 
rasta_man's Avatar
 
Join Date: Aug 2011
Location: Hawthorne
Posts: 56
Default

Quote:
Originally Posted by R3VoLuTiOn View Post
If you look hard enough, there's QC issues on anything.

Contact your hobby shop or the distributor, XRAY was great at sorting it out for me the only time there was a problem with my kit.
There is no problem QC?
If there were, I would not receive defective parts.
This is my 5th car Xray, I had never gone through this situation.


Quote:
Originally Posted by JLock View Post
rasta man,

Like a few have said on this thread, contacting Xray or their US distributor, RC America, about what you deem as issues would go a long way than this thread on RC Tech. Three years ago, I had an issue with the clutch shoe with the kit I bought. I did not put either Xray or RC America on blast. At a race in Houston (Porter) TX, Ralph Burch was there (from RC America). I politely approached him about the issue and he told me that some kits had that issue with the stock clutch shoe that was 1mm too thick. He took mine and gave me one of his new racing clutch shoes no questions asked. He also gave me one of his slightly used clutch shoe so that I could finish my car to race at the event, including helping me to adjust the clutch for the engine I was running.

If Xray or RC America had not helped to alleviate your issues and you wanted to put them on blast, cool. But, to not let them know that their are possible issues with some kit parts and still put them on blast, not cool.
I've already contacted with RCAmerica, I am waiting for the reply.
Cool that Ralph solve your problem personally, but the problem is that I am from Brazil.
Depending on the shipping method, can take between 60 and 90 days for me to receive the parts.
rasta_man is offline   Reply With Quote
Old 10-26-2014, 07:18 PM   #17
Tech Elite
 
blis's Avatar
R/C Tech Elite Subscriber
 
Join Date: May 2008
Location: Brisbane
Posts: 3,434
Default

Quote:
Originally Posted by rasta_man View Post
There is no problem QC?
If there were, I would not receive defective parts.
This is my 5th car Xray, I had never gone through this situation.




I've already contacted with RCAmerica, I am waiting for the reply.
Cool that Ralph solve your problem personally, but the problem is that I am from Brazil.
Depending on the shipping method, can take between 60 and 90 days for me to receive the parts.
There's no lie when I say I understand the frustration, it sucks and we all know it as we expect to enjoy the build as much as the race.

Im sure the old ones will work as good, if not better than the new. I know I have many arm ball joints lying around that would fit, so surely if you dont have them, someone at the track will.

It's an Xray, there's a huge reputation behind it and Im sure right now they have have other reports if this isnt an isolated incident, they'll be checking bags in the kits at distributors and so on.

Document your build experience, itemise it thoroughly if there are any other issues and give Xray a chance to resolve the situation. Your input could be valued by them and a T-shirt or cap wouldn't be out of the question to help a relationship between brand and customer.

I think everyone is gently trying to say, give them a chance, they made an error, we've all made them too!
__________________
RC Cars: E4/G4/TCX/LAB-C02/T4'15/MM Engines
WEB: Beachmums Racing - MYRCM Race Registration
Media: Amain - RCRacingTV - RedRC - LiveRC - blisx264
blis is offline   Reply With Quote
Old 10-26-2014, 07:21 PM   #18
Tech Master
 
Geezatec's Avatar
 
Join Date: Oct 2007
Posts: 1,455
Default

QC problem I tell you!! Serpent parts are made in China the last couple years. Maybe so with Xray. A lot of Xray is Serpent and a few more companies.

Like I said in pass post. China and Japan, Day after the weekend, They re all have hang overs, worst products pass on in the week.

Yeah!! if you get hold of RC America They'll replace parts at no charge. They are the Xray Distributer here in the US. Customer Service is their Moto of Xray.

There are 3 dealership of Xray in Brazil. Look them up in Xray websight.

Last edited by Geezatec; 10-26-2014 at 09:37 PM.
Geezatec is offline   Reply With Quote
Reply



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off



All times are GMT -7. It is currently 05:12 PM.


Powered By: vBulletin v3.9.2.1
Privacy Policy | Terms of Use | Advertise Content © 2001-2011 RCTech.net

SEO by vBSEO 3.5.0