DID NOT RECEIVE YOUR MATRIX TIRES ORDER
Hello everyone, In the past several months I have heard that there has been some past MATRIX customers that did not receive their tire orders, but the funds were taken from your account.
If this true, MATRIX Tires AMERICAN does not know the facts or anything about the incident, my knowledge is based on emails I have received or read on r/c tech.
Matrix Italy and MATRIX Tires AMERICA have had private meetings over the last several days over their concern about these incidents. Both companies MATRIX Italy and MATRIX AMERICA have decided and feels the only right thing to do is help and make things right for all that have encountered this.
MATRIX Tires AMERICA feels that this is key to our success and to show our appreciation of your support of MATRIX tires since being in the USA. We care deeply about our customers and feels this is the right thing to do.
MATRIX Italy and the MATRIX Tires AMERICA understands the frustration and sends our deepest apologies for the occurrences and hope that we can help take the burden of your shoulders and take responsibility for what has happened.
MATRIX Tires AMERICA is willing to send out previously ordered tires to any customers that encountered this problem from previous MATRIX distributor. MATRIX AMERICA is willing to send your order at no charge, direct to you with no charge to you.
To qualify, you must NOT have received your shipment from the previous MATRIX importer and show proof that your c.c. has been charged, you also must show that you have filed claim with your bank. There is only around 4 or 5 orders that I am aware of to date.
MATRIX AMERICA will send your tires out direct from the US to you immediately after details are received and approved.
Some time has passed so I would believe most of you have contacted your bank with this information for refund. If any of you are still out tires and have not had your money refunded or still in the process, please pm me a.s.a.p. with your phone number and I will call you and talk to you personally about this incident so you can get your tires you ordered from us direct.
I will be asking for receipt, invoice # of your order , tracking package number if received and copy claimed filed with your bank and I will go from there. It should only take a couple of days to process this. I will get your tires out to you as quick as I can.
In the next week I will be starting a NEW Matrix America thread so we all can start out on a positive and happy thread.
Please keep your eyes on Facebook under MATRIX Tires AMERICA with more information, news and race results
MATRIX Tires AMERICA / Billy Bowerman