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Old 09-10-2010, 06:40 AM   #1
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Default H.E.S Talk about THE best customer service ever!!

okay i have to mention this because it blew my mind

so i deal with Monty from H.E.S and run his engines, placed few orders before and had nothing but success with his engines, gave me many podium finishes and a great title.

since we are few weeks away from the WC, i contacted Monty to hook me up with new engines for the big race.

few days ago, i was rebuilding afriend's P5XLT (H.E.S tuned also) and noticed a small crack on the engine case (asphalt jumps in here) and told my friend about it, he was very sad because he loves his engine and its still in a great shape.

i contacted Monty asking him for his help and if he has a case up for sale, either new or used, so he told me YES i have one for your friend.

i send him back asking about the price and his answer was "Don't worry about it" so i ask again how much for the case and he answers ''nothing''
later on, i got another PM from Monty telling me that the case is ready with new bearings in it

i PM him back asking am i getting a free case with free bearings??? and his answer was YES

to be honest, he left me speachless with not enough words to thank him!!

i just wanted to share with you guys so you know how great Monty is as a person, a friend and as a bussines man who support his customers like no other.

MONTY, You ROCK

thanks again Buddy

Ali
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Old 09-10-2010, 06:57 AM   #2
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yeah Monty is a top notch guy. way to step it up Monty.
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Old 09-10-2010, 08:27 AM   #3
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Monty is a great guy...............I've had the pleasure to meet him and hang with him, and have even hit a track with him............before he unpacked his gear at the track that day, a young kid RAN up to him for engine help, Monty without hesitation grabbed his tuning driver and away he went until the young kid was happy and his engine was screaming bloody murder. Monty is a total bada$$ in all respects. Monty taught me a LOT. Monty is not only a engine guy, but a friend who I will always have a ton of respect for, there are some other really good engine guys, and some have great service, but NOBODY can top Monty and what he gives back to the customer, NO ONE but HES...............JM .02.
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Old 09-10-2010, 09:10 AM   #4
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You guys are silly , I just do what I can for the racers , I am not in this whole thing to get rich which IMO is where many who do what I do go wrong and lose sight of it all . I really apprteciate the feedback , it makes what I do worthwhile ya know



Thanks a bunch and happy motorin',
Monty
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Old 09-10-2010, 11:45 AM   #5
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Good for you Monty. Nice to see someone with a good sense of service. In today's times that's the key for keeping your customers.
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Old 09-10-2010, 11:58 AM   #6
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Good for you Monty. Nice to see someone with a good sense of service. In today's times that's the key for keeping your customers.
+1 great guy with great KNOWLEDGE for his motors!
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Old 09-10-2010, 03:56 PM   #7
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+1 to monty! he rocks! he helps me alot with the nova engines
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Old 09-10-2010, 05:15 PM   #8
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I have bought some engines and parts from Monty. A++++++++++ service.
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Old 09-10-2010, 05:53 PM   #9
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Good for you Monty. Nice to see someone with a good sense of service. In today's times that's the key for keeping your customers.
i agree with james. i do gotta hand it to monty on the Customer service side of things
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Old 09-10-2010, 08:08 PM   #10
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Yep same here. I had a cracked block on a Nova limited right before the Nitro Challenge that was not bought from Monty. He said to bring it and he would replace the block for me for next to nothing.

Now some people would have replaced the block charge you and say hear you go but he didnt. Come to find out the engine was toast and replacing the block was not going to do anything. He flat out told me its not worth the money.

Good guy!!!!!!!!!!!!!!!
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Old 09-10-2010, 10:56 PM   #11
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He's definitely the man.. keeps his promises and all of the above...
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Old 09-11-2010, 12:16 AM   #12
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treat people the way you would like to be treated

and douglas , you gotta know how to differentiate when someone is kiddin around and when they are being serious
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Old 09-11-2010, 02:41 AM   #13
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treat people the way you would like to be treated

and douglas , you gotta know how to differentiate when someone is kiddin around and when they are being serious
Ut Ohhhhhhh.
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Old 09-11-2010, 07:54 AM   #14
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Ut Ohhhhhhh.
i'll be down there in a few weeks , Douglas and I can have a little talk

lookin forward to racing back down at the pit , got my racin hands ready to rock and roll , i have a good feeling about this
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Old 09-11-2010, 07:55 AM   #15
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+1000

Have had some deaings with Monty on email and PMs and he is top notch and doing Nova a service here in North America!!!
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