EB Mods O.S. V-Spec
#4
Tech Master
iTrader: (4)
Ive been emailing and calling them and leaving messages since 2005 with no response!!!!!!!!!! I am using his fuel, great stuff but won't buy any of his other stuff because of customer service. If your in his "click" them I guess your ok. Just my 2cents! Three weeks ago I left a message and email on ordering fuel to be shipped to me but no response as usual,so I will be going back to Werks fuel just as good, after no response. Nothing against him personally im sure he is a very nice guy, like i said the fuel is off the hook but going five years with not one reply is just not right.
Last edited by RC-ZOMBIE; 06-03-2010 at 11:58 AM.
#5
you cant run 20% with the version 1 button. only 20% with the V2
#6
Tech Master
iTrader: (13)
Unfortunately Ed is a one man show and does the work of 5 people so yes his customer service skills are a bit lacking. BUT he does know his stuff about these R/C nitro engines better than anyone out there. So he gets cut some slack. What I can tell you is he is BEYOND passionate about what he does and is a very nice guy. Hopefully he'll continue to earn your business.
Best regards,
Best regards,
#7
Tech Master
iTrader: (4)
Unfortunately Ed is a one man show and does the work of 5 people so yes his customer service skills are a bit lacking. BUT he does know his stuff about these R/C nitro engines better than anyone out there. So he gets cut some slack. What I can tell you is he is BEYOND passionate about what he does and is a very nice guy. Hopefully he'll continue to earn your business.
Best regards,
Best regards,
#9
Tech Master
iTrader: (25)
Hasn't anyone tried calling him? Iv never had issues getting ahold of him, maybe 1 time it took a feW days to get a call back but never more then that so I can't believe I'm reading these stories that ppl think his cs sucks. Then again if ur emailing him and ur getting your stuff then what more do u want? Sounds to me like he's getting the stuff u need to u why complain?
#10
Tech Master
iTrader: (4)
Hasn't anyone tried calling him? Iv never had issues getting ahold of him, maybe 1 time it took a feW days to get a call back but never more then that so I can't believe I'm reading these stories that ppl think his cs sucks. Then again if ur emailing him and ur getting your stuff then what more do u want? Sounds to me like he's getting the stuff u need to u why complain?
#11
step away from the ledge
#15
Tech Master
iTrader: (13)
Best bet is to work with a dealer. Amain sells the EB Mod JS line stuff. And I'm sure other shops carry his engines and parts. Myself I'm a Mugen dealer so I sell the Ninja JX21-B01A stuff. I send stuff to Ed and he gets it back to me fairly quickly. I sell the fully modified EB Mod JX21-B01A, the EB Mod V2 head buttons (fits the JX, Speed and V-Spec) and the EB Mod lightened rods (fits JX or Speed). I try to keep it all in stock. Like most other dealers if you contact me you'll get a reply very quickly. Plus I can get a hold of Ed. Actually, I just spoke to him a short while ago as he's sending me back a bunch of stuff ....LOL
Best regards,
Best regards,