R/C Tech Forums

Go Back   R/C Tech Forums > General Forums > Nitro Off-Road

Reply
 
Thread Tools Search this Thread
Old 10-02-2009, 10:45 AM   #1
Tech Elite
 
blktransam's Avatar
 
Join Date: Mar 2008
Location: IOWA
Posts: 4,242
Trader Rating: 59 (100%+)
Default novarossi poor customer service :(

well this is very sad for me to have to post this as I have done all I can not to do this but jim/chris at novarossi usa dont want to fix the issue.

here is my expreince with the brand new plus4

Bought this engine (plus4) on 9-12-09 from thunder road hobbies in Moline IL, around 10:00 a.m got it home sealed it up even though nova Rossi and RB have o-rings I have always sealed them..

Started the break in like always pre heated the engine to 220-230 according to my temp gun(I pre heat my engines EVERY time I start them) . Primed it and BANG engine popped right off Idled 3 tanks getting the engine to 220-225 and then letting it cool down (of course piston was at BDC during cooling) tank 4 I started to drive slow around the parking lot of my shop, 1/8 throttle temps stayed at 210 ran tank 4 down but not dry. Let engine cool tanks 5 and 6 ran around at 1/8-1/4 again engine ran great came to idle very good temps again 210 then ran tank 7 around with ½ throttle blips and then tanks 8-9 with ¾ throttle blips engine again still running great with good idle and temping at 215-220. Tank 10 ran around with full throttle blips running good still temping under 220.

Got to the track on race day (the next day) running practice with no issues car coming off track at 220 then come the quals 1st qual no problems. Then in 2 and 3 and the a-main engine would stall out for no reason tried the standard plug and turbo plug could not get a full tank through engine with out a flame out.

This past Sunday I put my c6 back in and went to look at the plus4 it took us no joke 45 mins. To get the back plate off and now the back plate will not even go back into the block all of the way and is marred up due to trying to get it out. Engine has very little “metal pinch” which is expected but not at 1 gallon on a novarossi?..

so sent the engine in next day air, they recieved it on thursday 9-24-09 got a call from chris said they will replace the case and see whats wrong with the engine. I called on wednesday 9-30-09 still no case going to get one and get the engine back to me. just got off the phone with jim 1-2-09 still no case, I said a new case only cost 50.00 online why no new case yet? then after a few minitues I am unhappy about the customer service and told them to just ship the engine back to me and I will cut my loss and never buy another novarossi engine again.

this is very sad as I have had great luck with the RB line I have had 2 s3's, 2 c6's, 1 ws7iii...too bad I now have a $310.00 paper weight.

Thanks,
Ryan Klemme
__________________
-Ryan Klemme
NemoRacingUSA.com,Beta tires,Agama, Triton Engines, Rocket Graphics, Byron Fuels, RcRenew, Major Art & Hobby, BuKu Products,
Midwest team manager for Nemoracingusa
Owner of Midwest Rc Tour
blktransam is offline   Reply With Quote
Old 10-02-2009, 10:58 AM   #2
Tech Elite
 
Zerodefect's Avatar
 
Join Date: Apr 2008
Location: Underground, Ohio
Posts: 4,305
Default

Customer service and offroad racing engines???????

Never new it existed. I know there is a warranty on airplane engines but we're screwed when it comes to high end race mills.

I don't get the complaint? The back plate was stuck? Thats what happens when you glue them on. Use a small amount of aviation sealant, not permatex.


I'm surprized they said they'd give you a case and they still haven't shipped it. Slow, or maybe you have bad luck and its still waiting to get shipped, or maybe your engine is in line for their tech to inspect it still?


RB customer service is even worse. It deosn't exist. From their point of view: If you build perfect engines then you don't need service or even awnser the service line.
Zerodefect is offline   Reply With Quote
Old 10-02-2009, 11:03 AM   #3
Tech Lord
 
wingracer's Avatar
 
Join Date: Nov 2007
Posts: 12,782
Trader Rating: 23 (100%+)
Default

Quote:
Originally Posted by Zerodefect View Post
RB customer service is even worse. It deosn't exist. From their point of view: If you build perfect engines then you don't need service or even awnser the service line.
Bingo, we have a winner. Not to mention most RB motors ARE Novarossi.
__________________
Sean. Certified speed crazed mowron.
Team Shepherd USA
www.ashfordhobby.com
wingracer is offline   Reply With Quote
Old 10-02-2009, 11:06 AM   #4
Tech Champion
 
Davidka's Avatar
 
Join Date: Oct 2004
Posts: 9,846
Trader Rating: 75 (100%+)
Default

Novarossi of Italy makes both engines, they have absolutely nothing to do with the services here in the US beyond choosing a group of people/company to distribute them.

Did the backplate come off correctly when you applied the sealant?
__________________
"I have no idea what you're talking about, so here's a bunny with a pancake on it's head."

In mind and body, we're all heading towards old age. It is slower to go by bike.
Davidka is offline   Reply With Quote
Old 10-02-2009, 11:42 AM   #5
Tech Elite
 
Join Date: Mar 2009
Location: Aurora, Colorado
Posts: 3,644
Default

A bud sorry to hear that, but customer service in Engines - hahahahah is a joke - it took me a long time to get my OS back, LONNNNN time

There are no parts avalible even for Nova. 50 for a case????? really that is cheap, my RB case cost me 180
__________________
TLR - Spektrum - Horizon - TLR 8ight 4.0 - TLR 8ight-T 4.0 - TLR 22 4.0 - Orion
token is offline   Reply With Quote
Old 10-02-2009, 11:54 AM   #6
Tech Elite
 
blktransam's Avatar
 
Join Date: Mar 2008
Location: IOWA
Posts: 4,242
Trader Rating: 59 (100%+)
Default

there is a guy on ebay that parts them out brand new ones....I understand if I had the engine for several months of even a few gallons but a engine should last longer then 1 gallon of fuel and 1 week....I have sealed ALL of my engines the same way with no issues....
__________________
-Ryan Klemme
NemoRacingUSA.com,Beta tires,Agama, Triton Engines, Rocket Graphics, Byron Fuels, RcRenew, Major Art & Hobby, BuKu Products,
Midwest team manager for Nemoracingusa
Owner of Midwest Rc Tour
blktransam is offline   Reply With Quote
Old 10-02-2009, 11:55 AM   #7
Tech Elite
 
blktransam's Avatar
 
Join Date: Mar 2008
Location: IOWA
Posts: 4,242
Trader Rating: 59 (100%+)
Default

im not a idiot rb are one of the same
__________________
-Ryan Klemme
NemoRacingUSA.com,Beta tires,Agama, Triton Engines, Rocket Graphics, Byron Fuels, RcRenew, Major Art & Hobby, BuKu Products,
Midwest team manager for Nemoracingusa
Owner of Midwest Rc Tour
blktransam is offline   Reply With Quote
Old 10-02-2009, 11:59 AM   #8
Tech Elite
 
Join Date: Mar 2009
Location: Aurora, Colorado
Posts: 3,644
Default

Quote:
Originally Posted by blktransam View Post
there is a guy on ebay that parts them out brand new ones....I understand if I had the engine for several months of even a few gallons but a engine should last longer then 1 gallon of fuel and 1 week....I have sealed ALL of my engines the same way with no issues....
oh i see - hum, I might have to check it out. I need some Nova parts as well
__________________
TLR - Spektrum - Horizon - TLR 8ight 4.0 - TLR 8ight-T 4.0 - TLR 22 4.0 - Orion
token is offline   Reply With Quote
Old 10-02-2009, 12:28 PM   #9
Tech Prophet
 
houston's Avatar
R/C Tech Elite Subscriber
 
Join Date: Sep 2004
Location: portland OR
Posts: 15,088
Trader Rating: 91 (100%+)
Exclamation

Interesting. Poor attitude with the company you are trying to receive customer service with with is not a good idea guys . Jim is only a distributor for novarossi engines in the usa , he is not obligated to fix or repair any issue with the engines as warranty is supposed to be handled by novarossi italy direct . Anything jim or chris does as warranty here in the us is purely because jim is trying to just help the situation . So please guys , no bad mouthing novarossi , I have had many many engines from novarossi with no issues whatsoever ,
I am only an advocate for novarossi products because I believe in the high quality in production and design that novarossi puts forth


happy motorin',
monty houston
__________________
TEAM FUSION X ENGINES / TEAM BYRON ORIGINALS / TEAM PROLINE RACING TIRES / TEAM SICK GRAPHICS /TEAM KYOSHO / things I support: COMP HEAT DEALER /TEAM LUNSFORD/ FUSIONX™ USA / TEAM KYOSHO / "H.E.S."™ / BYRON FUELS / RC-OMGUSA/KICWEBDESIGNZ/AKA TIRES/PROLINE RACING TIRES /RAYA RACING/BUKU POWER CLUTCH/M2CRACING/special thanks to STAV and JIM HOTTIGREENMOUNTAINGRILLS.COM

Last edited by houston; 10-02-2009 at 12:45 PM.
houston is offline   Reply With Quote
Old 10-02-2009, 12:36 PM   #10
Tech Elite
 
Zerodefect's Avatar
 
Join Date: Apr 2008
Location: Underground, Ohio
Posts: 4,305
Default

Quote:
Originally Posted by blktransam View Post
im not a idiot rb are one of the same
not really. Milled in the same factory. Same great carb and bearings. (I think). RB's S3 is better built than the N21b IMO. Better conrod, but the S# is more expensive so.....

Don't they have seperate distributors.

I run nothing but RB and NR now. Every single one of them has been a freaky pain in the colon for the first gallon. Once thats past they're 15 gallons of sweetness.

So I don't doubt you pain, the first gallon is allways total suffering.


As for blocks, It seems noone really throws away worn out engines. Should be able to pick up a used block fairly easy. Or just get a fresh +4 and use its block when its worn out.

Nitro engines are like light bulbs..............
Zerodefect is offline   Reply With Quote
Old 10-02-2009, 12:51 PM   #11
Tech Legend
 
Wild Cherry's Avatar
 
Join Date: Aug 2001
Location: TRCR Modified Driver
Posts: 22,595
Default

Should of bought a O. S. .......
__________________
Any driver can copy a great set up, a Champion however will steal it .
If Jesus returned as a Rc car he be a Rc10 B5M
George W. Cherry
Wild Cherry is offline   Reply With Quote
Old 10-02-2009, 12:53 PM   #12
Tech Prophet
 
houston's Avatar
R/C Tech Elite Subscriber
 
Join Date: Sep 2004
Location: portland OR
Posts: 15,088
Trader Rating: 91 (100%+)
Default

Quote:
Originally Posted by Zerodefect View Post
not really. Milled in the same factory. Same great carb and bearings. (I think). RB's S3 is better built than the N21b IMO. Better conrod, but the S# is more expensive so.....

Don't they have seperate distributors.

I run nothing but RB and NR now.


As for blocks, It seems noone really throws away worn out engines. Should be able to pick up a used block fairly easy. Or just get a fresh +4 and use its block when its worn out.

Nitro engines are like light bulbs..............
light bulbs , i love the analogy if you break the filament (mishandle the engine) there really is no warranty .


and if you send me the engine ryan i will make sure it is not a paperweight when it is returned .

jim does not make millions or even hundreds of thousands on selling these engines . if he wants to have a part covered under warranty he has to send novarossi pictures ( better than having to mail the parts in like he use to have to) and wait for novarossi to get back to him on whether or not they will cover the issue. anyway , this takes time and will not be done in any less than two weeks , guaranteed . just be patient .
__________________
TEAM FUSION X ENGINES / TEAM BYRON ORIGINALS / TEAM PROLINE RACING TIRES / TEAM SICK GRAPHICS /TEAM KYOSHO / things I support: COMP HEAT DEALER /TEAM LUNSFORD/ FUSIONX™ USA / TEAM KYOSHO / "H.E.S."™ / BYRON FUELS / RC-OMGUSA/KICWEBDESIGNZ/AKA TIRES/PROLINE RACING TIRES /RAYA RACING/BUKU POWER CLUTCH/M2CRACING/special thanks to STAV and JIM HOTTIGREENMOUNTAINGRILLS.COM
houston is offline   Reply With Quote
Old 10-02-2009, 12:53 PM   #13
Tech Prophet
 
houston's Avatar
R/C Tech Elite Subscriber
 
Join Date: Sep 2004
Location: portland OR
Posts: 15,088
Trader Rating: 91 (100%+)
Default

Quote:
Originally Posted by Wild Cherry View Post
Should of bought a O. S. .......
please george
__________________
TEAM FUSION X ENGINES / TEAM BYRON ORIGINALS / TEAM PROLINE RACING TIRES / TEAM SICK GRAPHICS /TEAM KYOSHO / things I support: COMP HEAT DEALER /TEAM LUNSFORD/ FUSIONX™ USA / TEAM KYOSHO / "H.E.S."™ / BYRON FUELS / RC-OMGUSA/KICWEBDESIGNZ/AKA TIRES/PROLINE RACING TIRES /RAYA RACING/BUKU POWER CLUTCH/M2CRACING/special thanks to STAV and JIM HOTTIGREENMOUNTAINGRILLS.COM
houston is offline   Reply With Quote
Old 10-02-2009, 12:55 PM   #14
Tech Elite
 
Join Date: Nov 2004
Location: Kansas City
Posts: 2,446
Trader Rating: 13 (100%+)
Send a message via AIM to David Alberico Send a message via Yahoo to David Alberico
Default

maybe just busy? I tried sending Jim and email and never heard back this year, so maybe they have a lot going on?
__________________
Castle Creations, J-Concepts, WMD Products, Clints Creations
David Alberico is offline   Reply With Quote
Old 10-02-2009, 01:01 PM   #15
Tech Elite
 
Join Date: Mar 2009
Location: Aurora, Colorado
Posts: 3,644
Default

Quote:
Originally Posted by Wild Cherry View Post
Should of bought a O. S. .......
+ 10

OS baby
__________________
TLR - Spektrum - Horizon - TLR 8ight 4.0 - TLR 8ight-T 4.0 - TLR 22 4.0 - Orion
token is offline   Reply With Quote
Reply

Similar Threads
Thread Thread Starter Forum Replies Last Post
a main hobbies poor customer service? ruggydriver Chat Lounge 56 08-28-2012 05:54 PM
12 engines GIDDE Nitro On-Road 50 12-05-2005 01:36 PM



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off



All times are GMT -7. It is currently 04:24 PM.


Powered By: vBulletin v3.9.2.1
Privacy Policy | Terms of Use | Advertise Content © 2001-2011 RCTech.net