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Old 07-16-2009, 03:37 AM   #1
TIX
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Default Matrix Concepts, Do they still make parts?

I have been trying to contact the guys at matrix concepts for some time now to get some new towers for my Losi.

Does anyone know if they are still making parts?
Are they still in business?
Do they ever answer the phone?

I was so impressed with there products i have used in the past and i really want to get a new set for my new cars but i can never get in contact with them
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Old 07-16-2009, 06:32 AM   #2
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he still make's parts when he has time.....Yes he's still in business and i know it can be a pain to get him on the phone...he's a small shop and cant be running back and forth between the shop and office to answer the phone...when dealing with composite's it needs your 1000% attention
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Old 07-17-2009, 03:32 AM   #3
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if hes still in business then i dont know what he's doing
i have sent him an email every day for the last week and he hasn't answered one of them!!! i have called and left a bunch of messages and none of them have been returned either

there is no excuse for ignoring your customers

i understand it may be hard to answer a phone when you are doing something. but it takes seconds to check your email
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Old 07-17-2009, 07:10 AM   #4
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Quote:
Originally Posted by TIX View Post
if hes still in business then i dont know what he's doing
i have sent him an email every day for the last week and he hasn't answered one of them!!! i have called and left a bunch of messages and none of them have been returned either

there is no excuse for ignoring your customers

i understand it may be hard to answer a phone when you are doing something. but it takes seconds to check your email
I 100% agree Tix...im not exactly a fan of how he goes about it either.
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