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Old 09-05-2008, 10:55 PM   #1
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Default RB USA Service

What is your experience with RB service dept?
I've sent mine S3 in at the end of June and still don't have it back.
I've called many times leave a lot of messsages and only get promises that don't come true.
Anyway i want to find out if any of you had similar problems with RB service recently?
Thanks!
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Old 09-05-2008, 11:01 PM   #2
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RB has horrible customer service... I will never buy an rb again =]
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Old 09-05-2008, 11:09 PM   #3
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was it a recent bad experience?
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Old 09-06-2008, 12:37 AM   #4
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yup
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Old 09-06-2008, 03:46 AM   #5
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Can't comment on there service never had a problem out of my RB's. I had tuning questions that Roddy himself answered on there forum. What was your problem with yor RB?
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Old 09-06-2008, 11:17 AM   #6
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Man I cannot vouch for this one... RB has been nothing but a pleasure to work with for me in the past.
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Old 09-06-2008, 11:24 AM   #7
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I should add, i've never really had a real problem with an RB motor because i'm not a hack but, the one time I did... I had the head of a screw strip out on my c6 rody modified head, and I had the cut the head off to get the screw out. They shipped me a replacement head at "cost". I don't know if it was really cost, but it was a lot cheaper than retail.

Maybe they only give good customer service to the people who buy their 800 dollar motors
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Old 09-07-2008, 12:24 AM   #8
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I bought a WS7 back in late 2007 and it turned out to be a lemon engine, and I had to toss it, why? because RB had the worse customer service and I couldn't do anything else
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Old 09-07-2008, 04:46 AM   #9
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RB engines = killer
RB CS = nada
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Old 09-07-2008, 10:19 AM   #10
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That's pretty shitty for RB.

It's funny that some company's have no friggen clue how important customer service is. When someone has a great experience with a company they maybe share it with 2 people, when they have shitty experience they share it with about 10 people. Making your customers happy seems like a no brainer to me.
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Old 09-07-2008, 10:25 AM   #11
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Well this pretty much eliminates the chances of me buying an RB motor to put in my Ofna LX I'm getting lol..
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Old 09-07-2008, 11:44 AM   #12
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Yep, me too, CS is one of my pet peeves. I won't/don't have anything to do with companies that treat customers like dirt.
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Old 09-07-2008, 12:46 PM   #13
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This sucks, I was going to try a C6, but with what I'm hearing, I'll stick with OS. I've never had trouble with OS, but wanted to try a RB.
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Old 09-07-2008, 01:23 PM   #14
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Thats just too bad all you guys wont buy RB cause of their customer service.

They are awesome engines, and if you treat them well you have no need to worry about customer service...

I'll keep buying nuthin but RB's unless the prices come down on the GRP's
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Old 09-07-2008, 01:27 PM   #15
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Quote:
Originally Posted by thecman26 View Post
Thats just too bad all you guys wont buy RB cause of their customer service.

They are awesome engines, and if you treat them well you have no need to worry about customer service...

I'll keep buying nuthin but RB's unless the prices come down on the GRP's
You're right, but with being 100% satisfied with OS, I don't want to risk $500.00. Just thought it would be interesting to try a C6/2045.
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