Losi product support; Leaves something to be desired.
08-12-2008, 08:25 AM
#76
Update:
I got through to horizon hobby. After holding just a few minutes, I spoke with 'Mac' who took my address and said he would have new tires and rims on the way!
This is excellent. All it took was a bit of patience and an insane amount of persistence, but it got done.
As a side note, don't bother calling 'Bill' at the Losi number, he doesn't seem to call you back, ever.
This is excellent. All it took was a bit of patience and an insane amount of persistence, but it got done.
As a side note, don't bother calling 'Bill' at the Losi number, he doesn't seem to call you back, ever.
08-12-2008, 11:25 AM
#77
?
this thread just needs to be deleted. its not helping anyone out and is just causing problems. i think if you as a consumer are not satisfied in any way with the company you buy your products from then maybe you should look for a different company to get your products. if customer service is a big deal to you then find a company that is going to suit your needs.........
08-12-2008, 11:28 AM
#78
all i have seen in this thread is people putting each other down. one of the reasons i find myself not even coming to this website as often as i would like. get tired of reading nothing that is helping anyone
08-12-2008, 04:57 PM
#80
ya tell me about it...i spend 2 or 3 hours a day dealing with the site.....
08-13-2008, 02:18 AM
#81
Tech Apprentice
Well Horizon CS is still good!!
Ironically, In case anybody cares, I sent a Spektrum Receiver that wouldn't bind anymore to Horizon service center on July 25th with a nice letter explaining my problem and how I had faith in Horizon that they would fix it free of charge, "Since I own 5 of them" and Today, well yesterday, Tuesday Aug 12, They Fedex'd me a brand new one in the box "Replaced Per customer satisfaction". Now to me thats good service, Granted I know their product went bad prematurely but they stood behind it.
08-15-2008, 11:18 AM
#84
wes95_z28: you should come to Tulsa and race w/ us! you can get information at
http://www.tulsaracing.org/forums/
No packages yet, but it has not been long. We will give them more time. I think they will follow through.
http://www.tulsaracing.org/forums/
No packages yet, but it has not been long. We will give them more time. I think they will follow through.
08-15-2008, 12:57 PM
#85
Update!
Update:
Today I received a package in the mail from Horizon. They sent me a brand new set of tires and rims. To dismiss the issue as quickly as possible, they sent pre-mounted tires. Excellent!
At this point I have to recant some earlier statements. It turns out after actually getting to speak with a Horizon customer support representative they have provided more then adequate, in fact, exceptional customer/product support.
My suggestion to other Losi customers/enthusiasts: If you have any issues with Losi products, deal with the Horizon support line and not the Losi one provided for 'racing products'.
Today I received a package in the mail from Horizon. They sent me a brand new set of tires and rims. To dismiss the issue as quickly as possible, they sent pre-mounted tires. Excellent!
At this point I have to recant some earlier statements. It turns out after actually getting to speak with a Horizon customer support representative they have provided more then adequate, in fact, exceptional customer/product support.
My suggestion to other Losi customers/enthusiasts: If you have any issues with Losi products, deal with the Horizon support line and not the Losi one provided for 'racing products'.
08-15-2008, 02:40 PM
#86
Originally Posted by boostfiend
That said; I emailed the Losi support team on their website and waited one day. No email, so I went to Horizon and sent their support an email. The next day I had a reply. Although they seemed a bit confused by my email, assuming I had purchased the RTR or Assembled buggy. I replied with all my information again and was taken care of.
08-15-2008, 07:33 PM
#87
wes95_z28: you should come to Tulsa and race w/ us! you can get information at
http://www.tulsaracing.org/forums/
No packages yet, but it has not been long. We will give them more time. I think they will follow through.
http://www.tulsaracing.org/forums/
No packages yet, but it has not been long. We will give them more time. I think they will follow through.
Might do that one of these days, my only problem is that I have to work till 2:00 PM on Saturdays, therefore its a mad dash to get to Action RC by 3:00 and get some practice time in.
I would have to have a Saturday off to race up there, but every now and then I get lucky and get one. Who knows you may see me sooner than you think.
I will be the guy with the orange and white Kyosho 777 that is usually upside down.
08-19-2008, 02:28 PM
#88
Might do that one of these days, my only problem is that I have to work till 2:00 PM on Saturdays, therefore its a mad dash to get to Action RC by 3:00 and get some practice time in.
I would have to have a Saturday off to race up there, but every now and then I get lucky and get one. Who knows you may see me sooner than you think.
I will be the guy with the orange and white Kyosho 777 that is usually upside down.
I would have to have a Saturday off to race up there, but every now and then I get lucky and get one. Who knows you may see me sooner than you think.
I will be the guy with the orange and white Kyosho 777 that is usually upside down.
BTW, I went to school in Norman.
08-19-2008, 02:33 PM
#89
08-19-2008, 03:45 PM
#90