AVOID NITROTEK!!!
#1
AVOID NITROTEK!!!
I pre-ordered and paid upfront for an FS Racing Monster Truck from the Nitrotek website back at the beginning of November 2010 with the assurance that pre-ordering and paying for the item in advance would guarantee the item would be received in time for Xmas 2010. I even contacted them throughout this waiting period to get updates and every time was assured that my item would be with me before Xmas.
After waiting for a month with constant assurances they send me the wrong item!!
I contacted them again and they were completely unwilling to help me, even when I explained again this was a Xmas present for a young child who would be devastated if they did not receive the item on Xmas morning.
They just said we don't have the item and there is nothing we can do!!
Thanks for nothing Nitrotek!! You have left a small child very upset this Xmas!!
My advice to anyone considering buying an item from Nitrotek would be DON'T DO IT!!!!!
Their customer service is non-existent and they have no interest in the customer or order once they have their money!!
After waiting for a month with constant assurances they send me the wrong item!!
I contacted them again and they were completely unwilling to help me, even when I explained again this was a Xmas present for a young child who would be devastated if they did not receive the item on Xmas morning.
They just said we don't have the item and there is nothing we can do!!
Thanks for nothing Nitrotek!! You have left a small child very upset this Xmas!!
My advice to anyone considering buying an item from Nitrotek would be DON'T DO IT!!!!!
Their customer service is non-existent and they have no interest in the customer or order once they have their money!!
#2
Tech Elite
iTrader: (85)
Thats not cool
Thats BS! I would demand a refund. Aperently they could care less about there customers. Im really sorry to hear about your boy not gettin his X Mas wish. I cant believe they would just "send you something" Thats insane! They should have contacted you and asked if theres another model youd prefer. Or offer a full refund. But to just send you whatever isnt cool.
#4
wow seriously ?
they can't do that way ...
I am sorry to hear that man ,,,
they can't do that way ...
I am sorry to hear that man ,,,
#5
Tech Elite
iTrader: (4)
Stories like this is why you should support your good local hobby shop(s) in your area. They have comparable equipment, parts support, and good relations with their distributors in case there are issues like what you describe. Now, not all areas have good LHS's, but if you do have one or find one, if you support them, they will support you.
#6
Tech Fanatic
iTrader: (2)
Stories like this is why you should support your good local hobby shop(s) in your area. They have comparable equipment, parts support, and good relations with their distributors in case there are issues like what you describe. Now, not all areas have good LHS's, but if you do have one or find one, if you support them, they will support you.
#9
Stories like this is why you should support your good local hobby shop(s) in your area. They have comparable equipment, parts support, and good relations with their distributors in case there are issues like what you describe. Now, not all areas have good LHS's, but if you do have one or find one, if you support them, they will support you.
is Nitrotek a UK site? That's the only one I found using Google. Shame on them!
#11
Avoid monster trucks!
#12
Tech Addict
iTrader: (1)
It's hard to justify buying large, expensive items in a local hobby store. You can save so much money online. The only way I buy large ticket items in local shops is if they match online prices or if they are reasonably close in price.
is Nitrotek a UK site? That's the only one I found using Google. Shame on them!
is Nitrotek a UK site? That's the only one I found using Google. Shame on them!
It is a shame the OP got such a raw deal!
#13
Stories like this is why you should support your good local hobby shop(s) in your area. They have comparable equipment, parts support, and good relations with their distributors in case there are issues like what you describe. Now, not all areas have good LHS's, but if you do have one or find one, if you support them, they will support you.
#14
Tech Elite
iTrader: (4)
I am not telling anyone not to buy stuff online. I have bought stuff online myself but only after checking to see if my local hobby shop could get it first. If they could, they normally worked a deal with me due to what I requested not being a regular item in their shop. However, you have many that just "want to be cheap" about their purchases in this hobby and a story like this is what happens sometimes. Personally, I would rather pay the 10% extra to have good service and knowledge from the guys in the LHS if I have some technical issue with what I purchased. If I need something re-soldered, re-glued, or re-attached, the "online shop" can't do that.
A few of these "online" stores are just sales/marketing guys that found out they can make a boat-load of money pushing cheap r/c products (usually from China) without any knowledge of the products or r/c in general. I see many of these cars come through my LHS when broken and hate to see the sad/shocked/upset looks on the faces of the people when told that the store has no parts to match or come close to the one(s) broken (because dad wanted to be cheap). Was this really worth trying to save a few dollars???
A few of these "online" stores are just sales/marketing guys that found out they can make a boat-load of money pushing cheap r/c products (usually from China) without any knowledge of the products or r/c in general. I see many of these cars come through my LHS when broken and hate to see the sad/shocked/upset looks on the faces of the people when told that the store has no parts to match or come close to the one(s) broken (because dad wanted to be cheap). Was this really worth trying to save a few dollars???