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Old 08-10-2009, 06:13 AM
  #16  
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Originally Posted by Fas N furious
Everyone,

Thank you, we have found out the picture we posted in our on-line store is not the correct picture and this has confusing our customer during the purchase and we have to apologize and prepare the full refund.

Psph66,
We apologize for the inconvenient and your full refund will be done by this week with notice.

Thank you for your continue support.

Suah


One word can describe U..........EXCELLENT
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Old 08-10-2009, 08:13 AM
  #17  
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Originally Posted by azmin
One word can describe U..........EXCELLENT

Azmin, Thank you......

Cheers....!
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Old 08-10-2009, 08:26 AM
  #18  
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good, as for seller to admit their wrong, apologize for it and fix it... nice to have problem solved happily...
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Old 08-10-2009, 08:51 AM
  #19  
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Thanks Suah,this morning i received a call from RC Planet and will return the item and get refund back.Thanks again.
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Old 08-10-2009, 08:54 AM
  #20  
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Originally Posted by psph66
Thanks Suah,this morning i received a call from RC Planet and will return the item and get refund back.Thanks again.
hehehe...philip bile nak test trek utm..??
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Old 08-10-2009, 10:47 AM
  #21  
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psph66,
i hope this situation wont effect u or any one else buying from local hobby shops online mistake done and customer service did their job.

i personally deal with RC-planet for a long time few years back. directly called rudy to inquire parts in need and let him get back to me on stock availability.
no offense, but its understandable also lah, its not like they have live inventory system

Suah also very responsive dealer, keep me well info on my " item of interest " last week

cheers
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Old 08-10-2009, 11:57 PM
  #22  
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wah.... a complaint turned into a good publicity

i'll pay a visit to this place....
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Old 08-11-2009, 04:45 PM
  #23  
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Originally Posted by Fas N furious

Thank you, we have found out the picture we posted in our on-line store is not the correct picture....
Glad to hear that RC Planet didn't let us down, good job!! Its good to know that when trading with RC Planet, customers are not just dealing with machine.

Btw I wouldn't mind if they send me a more expensive item... Cheers RC Planet!!
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Old 08-11-2009, 05:11 PM
  #24  
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Originally Posted by keretasorong
i'll pay a visit to this place....
Be extremely careful when you were there.... Idealy one should lock/leave his wallet in the car before he walk into RC Planet, boo bian, too many goodies to make us drool....

Cheers, happy shopping!!
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