3LikesOnTrac DirectPost shipping
05-12-2017, 09:37 AM
#1
OnTrac DirectPost shipping
Been a loyal customer to amain for years. mainly for two reasons: 1) customer service, 1b) speed of shipping. i live about 170 miles from amain. when i place an order on a sunday, i'll get it no later than wednesday if it's regular USPS first class and if it's a big enough order that i get USPS priority, i'll get it tuesday. this past sunday i placed an order and on monday i get confirmation that it has shipped via "OnTrac DirectPost". As of now, it's scheduled to arrive Saturday. tracking shows the most ridiculous, inefficient shipping route ever. on wednesday, the package was at the post office in my town. then they send it to the next city's post office and from there it goes back to my post office, then back over to the next city's post office. from there it goes about 30 miles away and today it's in my city's post office. that is no exaggeration. that's exactly what tracking shows.
anybody else get this "OnTrac DirectPost" shipping?
anybody else get this "OnTrac DirectPost" shipping?
Last edited by RC*PHREAK; 05-15-2017 at 09:33 PM.
05-12-2017, 09:42 AM
#2
Been a loyal customer to amain for years. mainly for two reasons: 1) customer service, 1b) speed of shipping. i live about 170 miles from amain. when i place an order on a sunday, i'll get it no later than wednesday if it's regular USPS first class and if it's a big enough order that i get USPS priority, i'll get it tuesday. this past sunday i placed an order and on monday i get confirmation that it has shipped via "OnTrac DirectPost". As of now, it's scheduled to arrive Saturday. tracking shows the most ridiculous, inefficient shipping route ever. on wednesday, the package was at the post office in my town. then they send it to the next city's post office and from there it goes back to my post office, then back over to the next city's post office. from there it goes about 30 miles away and today it's in my city's post office. that is no exaggeration. that's exactly what tracking shows.
anybody else get this "OnTrac DirectPost" shipping? if this is a new, regular thing, amain will no longer be the automatic recipient of my business.
anybody else get this "OnTrac DirectPost" shipping? if this is a new, regular thing, amain will no longer be the automatic recipient of my business.
05-12-2017, 10:03 AM
#4
I'd get on the line with Amain's online chat if you can and see if they can contact their USPS rep. Because OnTrac did their part and delivered to USPS.
05-12-2017, 11:24 PM
#6
On Trac can be very fast. They can also loose shit and miss deadlines very easy in my experience. They are kinda ghetto if you ask me. I miss the old priority and express mail options that allowed for Saturday delivery.
05-14-2017, 04:38 PM
#7
for 4-5 orders i have done lately, i have not seen the on trac option, however the USPS tracking # link with shipping/delivery estimates have been way off and package location incorrect
when i normally order sat/sun they used to show thurs - sat delivery dates, now they show deep into following weeks, yet i still get them as before thurs - sat.
USPS is not updating the tracking, had one order done on a sunday showing mon-tues delivery following week and online it showed the package still in Chico CA for 3 days and now enroute to my state, as i was getting ready to leave my house on a thursday the package showed up. so it came in the normal 4-6 days. tracking system is way off, it did not show the delivery/enroute from tucson az, it did not show delivery/enroute from local postal center, something is broken
when i normally order sat/sun they used to show thurs - sat delivery dates, now they show deep into following weeks, yet i still get them as before thurs - sat.
USPS is not updating the tracking, had one order done on a sunday showing mon-tues delivery following week and online it showed the package still in Chico CA for 3 days and now enroute to my state, as i was getting ready to leave my house on a thursday the package showed up. so it came in the normal 4-6 days. tracking system is way off, it did not show the delivery/enroute from tucson az, it did not show delivery/enroute from local postal center, something is broken
05-14-2017, 09:23 PM
#8
Been a loyal customer to amain for years. mainly for two reasons: 1) customer service, 1b) speed of shipping. i live about 170 miles from amain. when i place an order on a sunday, i'll get it no later than wednesday if it's regular USPS first class and if it's a big enough order that i get USPS priority, i'll get it tuesday. this past sunday i placed an order and on monday i get confirmation that it has shipped via "OnTrac DirectPost". As of now, it's scheduled to arrive Saturday. tracking shows the most ridiculous, inefficient shipping route ever. on wednesday, the package was at the post office in my town. then they send it to the next city's post office and from there it goes back to my post office, then back over to the next city's post office. from there it goes about 30 miles away and today it's in my city's post office. that is no exaggeration. that's exactly what tracking shows.
anybody else get this "OnTrac DirectPost" shipping? if this is a new, regular thing, amain will no longer be the automatic recipient of my business.
anybody else get this "OnTrac DirectPost" shipping? if this is a new, regular thing, amain will no longer be the automatic recipient of my business.
If I always need something next day in SoCal from amain I will always use ontrac direct which is next day delivery for around $7. If I can wait the two days I will use use USPS priority.
05-14-2017, 09:27 PM
#9
The OnTrac option was sort of brought in under the radar from what i remember. It was a month or two ago when i first saw it. From the tracking info I saw in your PM, I'd say USPS has some explaining to do. Never in my experience has USPS bounced a package back and forth like that. I've had them hold it at the post office for a few days because they were lazy or whatever but never just going between post office to post office.
I'd get on the line with Amain's online chat if you can and see if they can contact their USPS rep. Because OnTrac did their part and delivered to USPS.
I'd get on the line with Amain's online chat if you can and see if they can contact their USPS rep. Because OnTrac did their part and delivered to USPS.
05-15-2017, 11:32 AM
#10
Tech Adept
Bear in mind also that you can click the checkbox next to the item that says: "Group by Carrier allows you to select a specific method for a carrier". This allows you to see all the shipping options and choose the ones that you prefer. Most customers just want the cheapest shipping so we show them the options that make sense to their destination, but you can see them all if you click that button.
05-15-2017, 09:28 PM
#11
Bear in mind also that you can click the checkbox next to the item that says: "Group by Carrier allows you to select a specific method for a carrier". This allows you to see all the shipping options and choose the ones that you prefer. Most customers just want the cheapest shipping so we show them the options that make sense to their destination, but you can see them all if you click that button.
09-23-2017, 04:30 AM
#14
No dealings with ontrac yet but usps innovation is not any better. Takes forever to get to its destination and changes hands a few times between companies. I try to avoid it and will now try to avoid ontrac.
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