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Old 08-29-2014, 06:54 AM   #1
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Default CRC excellent customer service.

I just wanted to take a moment to say how great CRC as company is. I recently purchased one of their wgt se kits, and it had a defective part and was missing a set of springs. Bypassing my local hobbyshop, I decided to call crc instead, Frank answered the phone, addressed my concerns and within a few days I had the parts. In a world where large companies are buying smaller companies and changing their product warranties, which directly affect us as racers. This company is doing business the old fashion way, taking care of its customers. Thankyou CRC, maybe the rest of the business world should look at what your doing right.
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Old 08-29-2014, 09:33 AM   #2
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Awesome to hear!! CRC has always been machines about helping out their customers. Your right, good customer service is hard to come by these days.
Team CRC / Sanwa / Team scream / Genesis RC / Hobbywing / TQ Wire / Schelle / MIP / RC^2 / TEKNO
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Old 08-29-2014, 10:15 AM   #3
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Have to agree. I have a first gen car that had some suspect graphite parts, e-mailed them some pics and they sent replacements very quickly. Awesome customer service.
Gary Lanzer
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