Hudy's response to a scratched product
#1
Hudy's response to a scratched product
Hi Guys I have always bought hudy products because I like the quality and the tools etc. themselves. I recently bought a hudy setup station and three of the alloy uprights came scratched out of the box.
Its a bit of a crappy photo but it's clearly evident in the light. This was just one, now I'm a pedantic person and I like to keep all my tools etc. in top condition.
So I emailed them you know since they have the most expensive setup station on the market I would have thought quality was clearly a factor as that's what you pay for right...
This was the reply:
"Dear Sir,
Thank you for your email and your interest in HUDY products. We buy the material that may have some light scratches and we also notice that in manuals. We are sorry to hear your disappointment, however please note that we do not offer our products as scratch-free because in that case we would have to select every single piece which will be labour and resources demanding and then of course the price would be higher as well.
If we can help you in any other way, please let us know. We will be more than happy to assist you or help you out.
HUDY"
I'm a manufacturing engineer and we buy our parts in and we make sure that they are in satisfactory condition!!!
I would like to know your thoughts am I being unreasonable ?
Its a bit of a crappy photo but it's clearly evident in the light. This was just one, now I'm a pedantic person and I like to keep all my tools etc. in top condition.
So I emailed them you know since they have the most expensive setup station on the market I would have thought quality was clearly a factor as that's what you pay for right...
This was the reply:
"Dear Sir,
Thank you for your email and your interest in HUDY products. We buy the material that may have some light scratches and we also notice that in manuals. We are sorry to hear your disappointment, however please note that we do not offer our products as scratch-free because in that case we would have to select every single piece which will be labour and resources demanding and then of course the price would be higher as well.
If we can help you in any other way, please let us know. We will be more than happy to assist you or help you out.
HUDY"
I'm a manufacturing engineer and we buy our parts in and we make sure that they are in satisfactory condition!!!
I would like to know your thoughts am I being unreasonable ?
#2
R/C Tech Elite Member
iTrader: (1)
Hi Guys I have always bought hudy products because I like the quality and the tools etc. themselves. I recently bought a hudy setup station and three of the alloy uprights came scratched out of the box.
Its a bit of a crappy photo but it's clearly evident in the light. This was just one, now I'm a pedantic person and I like to keep all my tools etc. in top condition.
So I emailed them you know since they have the most expensive setup station on the market I would have thought quality was clearly a factor as that's what you pay for right...
This was the reply:
"Dear Sir,
Thank you for your email and your interest in HUDY products. We buy the material that may have some light scratches and we also notice that in manuals. We are sorry to hear your disappointment, however please note that we do not offer our products as scratch-free because in that case we would have to select every single piece which will be labour and resources demanding and then of course the price would be higher as well.
If we can help you in any other way, please let us know. We will be more than happy to assist you or help you out.
HUDY"
I'm a manufacturing engineer and we buy our parts in and we make sure that they are in satisfactory condition!!!
I would like to know your thoughts am I being unreasonable ?
Its a bit of a crappy photo but it's clearly evident in the light. This was just one, now I'm a pedantic person and I like to keep all my tools etc. in top condition.
So I emailed them you know since they have the most expensive setup station on the market I would have thought quality was clearly a factor as that's what you pay for right...
This was the reply:
"Dear Sir,
Thank you for your email and your interest in HUDY products. We buy the material that may have some light scratches and we also notice that in manuals. We are sorry to hear your disappointment, however please note that we do not offer our products as scratch-free because in that case we would have to select every single piece which will be labour and resources demanding and then of course the price would be higher as well.
If we can help you in any other way, please let us know. We will be more than happy to assist you or help you out.
HUDY"
I'm a manufacturing engineer and we buy our parts in and we make sure that they are in satisfactory condition!!!
I would like to know your thoughts am I being unreasonable ?
#3
I'll PM you my address, just ship them over and you won't have to deal with this anymore.
Thanks,
(I do see the scratches, and understand that you bought them brand new but to me they just don't matter a bit)
Thanks,
(I do see the scratches, and understand that you bought them brand new but to me they just don't matter a bit)
#4
What makes this odd is why do Integy, and other China manufactures are dent free???
I'm glad to see that there going to replace the product and make it right.
I'm glad to see that there going to replace the product and make it right.
#6
That's the first instance of a Hudy product that I have seen with a problem.
Skiddins
#7
Tech Regular
is the finish scratched off, or is the metal underneath the finish just scratched/gouged? it's hard to tell from the picture.
if the finish is fine, I say don't worry about it. if the finish is scratched, and they're willing to exchange for a scratch free then go for it. the only reason I'd be worried is if the finished is scratched, it could lead to more paint possibly coming off in the future.
if the finish is fine, I say don't worry about it. if the finish is scratched, and they're willing to exchange for a scratch free then go for it. the only reason I'd be worried is if the finished is scratched, it could lead to more paint possibly coming off in the future.
#12
They look fine to me. Those parts are probably machined or laser cut from flat stock, so the surface finish will never be 100% perfect, as those surfaces arent machined. It's not like there are big scratches in the anodising.
Use them, and enjoy.
Use them, and enjoy.