Hi Guys I have always bought hudy products because I like the quality and the tools etc. themselves. I recently bought a hudy setup station and three of the alloy uprights came scratched out of the box.
Its a bit of a crappy photo but it's clearly evident in the light. This was just one, now I'm a pedantic person and I like to keep all my tools etc. in top condition.
So I emailed them you know since they have the most expensive setup station on the market I would have thought quality was clearly a factor as that's what you pay for right...
This was the reply:
Thank you for your email and your interest in HUDY products. We buy the material that may have some light scratches and we also notice that in manuals. We are sorry to hear your disappointment, however please note that we do not offer our products as scratch-free because in that case we would have to select every single piece which will be labour and resources demanding and then of course the price would be higher as well.
If we can help you in any other way, please let us know. We will be more than happy to assist you or help you out.
I'm a manufacturing engineer and we buy our parts in and we make sure that they are in satisfactory condition!!!
I would like to know your thoughts am I being unreasonable