Originally Posted by LightningStruck
Hope KO's service has gotten better. I still have an old EX-1(or parts of it) after I through it repetitively at a brick wall because KO tried to fix it 3 times, all to no avail, and it ended up ruining a then new Mugen MBX-4..
Since then I really shy away from KO, mainly because they don't really seem to have the presence here in the States, and I could care less what they use in Japan, because I'm not in Japan, and if something goes wrong in Japan, the plant is most likely 5 miles away, versus 5000....
My vote....Futaba.. If Futaba is good enough for multi-million dollar race teams(IRL and F1), shouldn't it be good enough for you?(When was the last time you saw a KO PROPO sticker on a real race car?)
Oddly, when I had a FUTABA their customer service was HORRENDOUS, it was a three week turnaround just to have my radio tuned, and when it got back, it glitched worse than it did when I sent it off. This was over 12 years ago though. The only thing I can figure is that they were so backed up designing telemetry software for real race cars that they didn't have time for properly servicing an R/C radio
I don't race real cars, I race r/c cars.
Of course, the reason that my only experience with Futaba's customer service department is from so long ago is because I then switched to Airtronics. After a couple of months using Airtronics equipment, I realized I'd have been better off with my old "uber-glitchy" Futaba, because it was more reliable than the Caliber 3P i replaced it with.
Next move, the original EX-10. I unfortunately couldn't give you much personal insight as to KO's Customer Service, because in 12 years and three generations of transmitters,
I've never needed to utilize their services. I have however, seen Robert Morris at National events, fixing KO stuff as well as stuff from other manufacturers, and he does maintain a pretty high profile here on R/C Tech as well.
I'm also relatively certain KO also has more World titles than any other Radio manufacturer.
Bottom line is this, KO is King!!