I recently placed a $199.61 order from Hobbypartz to get some parts for crawlers I am building. I consider them a local hobbyking and their location is rather convenient. A week later I have 2 charges on paypal for $199.95, no order email, and no tracking info.
I sent an email copying support and sales asking what was going on with my order. 9 Days later I called and finally got through to a representative. I was told that my account had been banned due to a paypal dispute in January.
Anyone who has deal with these companies has dealt with their service, or lack there-of. I have never had much issue and have always gotten my orders on time. I have placed over $1,500 worth of merchandise over the past few years from this company.
On 12/20/2011 I ordered 6 Dynam 12amp ESCs and when they arrived they were larger than the proton 30a escs I had order.
These were for a mini quad so naturally they would not do...
I attempted to get an RMA from Hobbypartz via email and phone calls but was unable so I filed a paypal dispute to get them to reply. They responded, sent an RMA and I sent back the ESCs. Business as usual right?
Since then I've placed the following orders:
order yhst-62196343123315-233636 $86.02
order yhst-62196343123315-245183 $113.54
order yhst-62196343123315-263254 $391.28
order yhst-62196343123315-263868 $165.14
order yhst-62196343123315-264839 $103.20
I spent a total of $859.18 and if they would have acceped my most recent order that would have been $1058.79 since being banned...
I'd consider myself a loyal customer until I was just "banned" from using their site from a transaction 7 months ago and notified on the phone today.
Unbelievable. The salesperson on the phone was not able to give me a valid reason why I had been banned except that because I had filed a paypal dispute I could no longer buy there.
Keep this in mind when using Hobbypartz, NitroCRX, and Nitroplanes. Not only is their customer service horrible but they feel the need to "ban" perfectly good customers who spend good amounts of money at their store. Pass the word.
Thank god Hobbyking is expanding their USA warehouse and putting these guys out of business. Cut out the middleman anyway...