Thanks for the question.
Just to clarify from our point of view.
We are open to all hobby shops of Canada, we offer extended hours of operation and are very easy to reach for orders, We offer a toll free telephone # and we have our own forum and webpage. Most of the time we ship overnight at very reasonable prices, we do everything we can to service our clientel. With that said, I can not simply send product without PO's. so it is up to your shop to order the parts.
Our wholesale prices are fixed and come directly from both XRAY and XRAY USA, I have worked very hard on keeping XRAY reasonably priced, and from my market research we are in check with other Canada offerings. ( Tamiya being one)
As many have found out, I am very approachable and try to help anyway I can. I can always be reached on the phone and try my best to direct customers to proper sources.
I have a rep in the Toronto area that also is well known and helpful. he visit's TORC on a regular basis and certainly is avaible to all of the owners to take orders and relay what we have in stock.
I suggest you speak directly to the person from your track that orders for the shop/track (Patrick), He is who sends the orders to me.
To clarify, the last time I received a order from the track was in Dec/Jan. At that time XRAY was suffering from some shortages ( shock ends, swaybars and upper bumpers) that left all of North America stranded for parts.At that time the track chose to cancel their back order's. I have spoken to both Patrick and Jerry to regularly check in and see if items are needed ( as I do with all of our accounts) and the shop did place a pre order for some FK05's
That problem with the shortage has now passed and will certaily get alot better as XRAY moves into the new factory where production will increase to a new unseen level.
I am not sure why you are getting the "run around" but I suggest you speak directly to Pat or Jerry, they are their to help and are a very good shop from what I hear.You can also email me and I will direct you to the many other shops in the TO area that carry stock of XRAY.
I hope this helps.