Under No circumstances do we ever take money and not supply goods. Paul Miller??? Who the hell are you? You have NEVER ordered from us, let alone sent any money. How did you send it? Its great that guys like you can come on line and and basically say what ever you like.
If you have a problem then mail firstname.lastname@example.org
Our policy is that if you provide Credit card details, and they are wrong or the card cannot get authorization we DO NOT go chasing you. Quite rightly, we will not send goods until the card has been authorized. It is up to you to make sure that if you order goods you have the means to pay for them. We will send confirmation through IF your goods have been processed and will for overseas orders, always provide a tracking number. If you have not received a confirmation then your goods have not been sent and for the reason that your card has FAILED.
You will be surprised how many times people say can you put the card through at the end of the month - And no we dont do that either. If any one has ordered and not received confirmation within 24-48hrs from sending an order you have to presume that there was a problem with your details. We cannot check WHY the card has been declined, but with amount of internet fraud we have to presume that this was a fraudulant transaction. As a result we will no longer do any business with that person.