Ask Steve "The Evicerator" Weiss
#4681
The Evicerator
Walter,
Who did you hear that from??
The GTB is the same GTB as what gets sold with the 3.5... you should not need an update to run that motor!
Who did you hear that from??
The GTB is the same GTB as what gets sold with the 3.5... you should not need an update to run that motor!
#4682
Tech Master
iTrader: (23)
Join Date: Jun 2005
Location: wonderfull place called, MALAYSIA.
Posts: 1,592
Trader Rating: 23 (96%+)
Originally Posted by Steve Weiss
Nexus,
Well, being as that tower is always going through their stock and we are constantly replenishing them with new systems that come with all of the sintered rotors/ribbed endbells you are pretty much assured to get one with a sintered rotor now.
Well, being as that tower is always going through their stock and we are constantly replenishing them with new systems that come with all of the sintered rotors/ribbed endbells you are pretty much assured to get one with a sintered rotor now.
steve,
sorry for asking stupid question... i was wondering is there photo to show different between sintered rotor and non sintered?
why i ask its because i have 1 gtb set and dunno if its sintered rotor..
i am kind of a NOVAK guy, cos i like novak, i currently have GTX,GT7,GTB, recently i was told that novak no longer service individual customer is that true? its because i might wan to get my GTX service, as the set up button some time will jam, can that be service??? send to where??
#4683
Originally Posted by edwintklee
steve,
sorry for asking stupid question... i was wondering is there photo to show different between sintered rotor and non sintered?
why i ask its because i have 1 gtb set and dunno if its sintered rotor..
i am kind of a NOVAK guy, cos i like novak, i currently have GTX,GT7,GTB, recently i was told that novak no longer service individual customer is that true? its because i might wan to get my GTX service, as the set up button some time will jam, can that be service??? send to where??
sorry for asking stupid question... i was wondering is there photo to show different between sintered rotor and non sintered?
why i ask its because i have 1 gtb set and dunno if its sintered rotor..
i am kind of a NOVAK guy, cos i like novak, i currently have GTX,GT7,GTB, recently i was told that novak no longer service individual customer is that true? its because i might wan to get my GTX service, as the set up button some time will jam, can that be service??? send to where??
#4684
The Evicerator
Edwintklee,
There are no stupid questions! Don't feel afraid to ask anything!
I dunno where all these weird rumors are getting spread from... I wonder if they're coming from our competitors or something
But to answer your question about service... yes for domestic customers we are still continuing to take returns from individuals and I don't see that changing anytime in the near future.
We prefer to work directly with the customers because 1.) it allows us to get a better understanding of what might have happened and 2.) it allows us to educate the customer if there is any misunderstanding or mis-use of the product going on.
The problem with your GTX button might be related to the case part of the button or the actual momentary switch inside on the PCB... you can send it in to us with a note describing the problem and we will be happy to help you out with it!
Instructions on sending a product back for repair are here:
http://www.teamnovak.com/cs/index.html
There are some instances with over-seas customers where we require you to deal directly with your region's distributors in order to return the item.
You can always call our customer service department and have them help you figure out which course you should go!
(949) 833- 8873
This link is the product page for a sintered rotor... you can get a good look at it there:
http://www.shopatron.com/product/pro...=NOV5908/135.0
This is a product page with a picture of the standard bonded rotor:
http://www.shopatron.com/product/pro...95.17447.0.0.0
The color of the magnet on this particular rotor is grey...but all of the latest ones are black.
There are no stupid questions! Don't feel afraid to ask anything!
I dunno where all these weird rumors are getting spread from... I wonder if they're coming from our competitors or something
But to answer your question about service... yes for domestic customers we are still continuing to take returns from individuals and I don't see that changing anytime in the near future.
We prefer to work directly with the customers because 1.) it allows us to get a better understanding of what might have happened and 2.) it allows us to educate the customer if there is any misunderstanding or mis-use of the product going on.
The problem with your GTX button might be related to the case part of the button or the actual momentary switch inside on the PCB... you can send it in to us with a note describing the problem and we will be happy to help you out with it!
Instructions on sending a product back for repair are here:
http://www.teamnovak.com/cs/index.html
There are some instances with over-seas customers where we require you to deal directly with your region's distributors in order to return the item.
You can always call our customer service department and have them help you figure out which course you should go!
(949) 833- 8873
This link is the product page for a sintered rotor... you can get a good look at it there:
http://www.shopatron.com/product/pro...=NOV5908/135.0
This is a product page with a picture of the standard bonded rotor:
http://www.shopatron.com/product/pro...95.17447.0.0.0
The color of the magnet on this particular rotor is grey...but all of the latest ones are black.
Originally Posted by edwintklee
steve,
sorry for asking stupid question... i was wondering is there photo to show different between sintered rotor and non sintered?
why i ask its because i have 1 gtb set and dunno if its sintered rotor..
i am kind of a NOVAK guy, cos i like novak, i currently have GTX,GT7,GTB, recently i was told that novak no longer service individual customer is that true? its because i might wan to get my GTX service, as the set up button some time will jam, can that be service??? send to where??
sorry for asking stupid question... i was wondering is there photo to show different between sintered rotor and non sintered?
why i ask its because i have 1 gtb set and dunno if its sintered rotor..
i am kind of a NOVAK guy, cos i like novak, i currently have GTX,GT7,GTB, recently i was told that novak no longer service individual customer is that true? its because i might wan to get my GTX service, as the set up button some time will jam, can that be service??? send to where??
#4685
Tech Addict
iTrader: (3)
Originally Posted by Steve Weiss
Walter,
Who did you hear that from??
The GTB is the same GTB as what gets sold with the 3.5... you should not need an update to run that motor!
Who did you hear that from??
The GTB is the same GTB as what gets sold with the 3.5... you should not need an update to run that motor!
Cool, that's what I wanted to hear. Someone at the track told me that but I don't want to name any names, just wanted to make sure. Thanks
#4687
Tech Master
iTrader: (23)
Join Date: Jun 2005
Location: wonderfull place called, MALAYSIA.
Posts: 1,592
Trader Rating: 23 (96%+)
Originally Posted by Steve Weiss
Edwintklee,
There are no stupid questions! Don't feel afraid to ask anything!
I dunno where all these weird rumors are getting spread from... I wonder if they're coming from our competitors or something
But to answer your question about service... yes for domestic customers we are still continuing to take returns from individuals and I don't see that changing anytime in the near future.
There are no stupid questions! Don't feel afraid to ask anything!
I dunno where all these weird rumors are getting spread from... I wonder if they're coming from our competitors or something
But to answer your question about service... yes for domestic customers we are still continuing to take returns from individuals and I don't see that changing anytime in the near future.
with your above comment, i will stick with novak electronics for life.....he he
all my ep cars will only run with a NOVAK
, i will try out you guys advise to clear the dirt at the casing...and see what happens.
i have a old GT7 esc and is worried of running it, cos its discontinued, and if damage i can't get it fix....as this what my friend tell me..? is it true...
many thanks again..
#4688
Yo Steve, YGPM
#4689
Originally Posted by patrick
Yeti, it's a great story, but I'm not going to be the one who tells it!
#4690
The Evicerator
Ed,
You're welcome!
Carl,
Thanks again!
You're welcome!
Carl,
Thanks again!
#4691
Tech Elite
iTrader: (10)
Originally Posted by edwintklee
i have a old GT7 esc and is worried of running it, cos its discontinued, and if damage i can't get it fix....as this what my friend tell me..? is it true...
#4692
The Evicerator
I just checked and we are still doing GT7's!
#4693
Name Names!!! Who Told you.
#4695
Tech Master
iTrader: (23)
Join Date: Jun 2005
Location: wonderfull place called, MALAYSIA.
Posts: 1,592
Trader Rating: 23 (96%+)
Originally Posted by Steve Weiss
I just checked and we are still doing GT7's!
NOVAK , NOVAK , NOVAK