Originally Posted by abailey21
Call me at the shop tomorrow
I'll do that.
I really cant sympathize with your frustration only because this issues with the CVD's was made very public well before my time at Schumacher. I'll gladly swap them out for you but I would have sent them in the second I knew there was an underlying issue with them. I hope this helps and you can call me in the morning so I can get 2 pair sent out to you.
I wasn't trying to get anybodies sympathy, so I'm not sure where that came from.
I'm simply a customer asking about the replacement of defective part.
You said you weren't around at the time, but when the replacements were originally offered, (I thought) you had to send in the originals to get the replacements, which ment no running your brand new, $400 car after waiting through a couple months of delays. Add to that, there was a shortage of the replacements when it was first offered.
If we were told to simply call and replacements would have been sent like your saying now, then I guarantee I would have replaced them as soon as it was revealed. But sending in the originals from a brand new kit, and waiting for the replacements, with replacement shortages thrown in (so if you sent yours in and there were no replacements, you were screwed), was not good. I just wanted to run the danged car
, so I ran the diff and waited to replace them and it just slipped my mind.
So I guess I'll take the 'blame' for that...
But I wasn't trying to get anyone's "sympathy". I was just asking was the offer still open...
So thanks for honoring the original offer and I'll give you a call tomorrow.