I'm a new rc fan and a student. I recently spent my savings on the new Novak Kinetic 2S. I heard such great things about the esc that I thought it would be a great investment, not to mention: Novak's well documented customer service.
Unfortunately I have had nothing but trouble with the esc. I have yet to get it running, nor connect to my novalink. I am unable to perform the one touch set up (I have replaced and tried a number of different cables to my receiver and I was able to link other esc with the same receiver).
When I connect to novalink, the software would not allow me to connect. After reading the forum I followed the firmware update instructions posted by other members incase this was the issue. The firmware updater never quite gets going, it instructs me to "Please connect my speed control". Which I do and nothing happens. The esc just switches on, goes through its light sequence and settles on the red and green light.
I have followed all instructions such as:
Using the device updater
Ulpluging the fan
Running as administrator
Ensure the rdd file is in the right place
I have used previous versions of Novalink
I have used a number of computer with different OS
I feel really concerned as I can not get the esc to function. I have contacted Charlie (Who has responded swiftly and provided advice). The esc really cost me alot of money (A significant amount for a student without a regular income)
I have already missed a national event and feel really fustrated with the product. Another issue I have is that I have to send it to Novak which will cause another hefty delay. Plus I don't know whether I'm going to have to spend more money to fix the device. I feel extremely disheartened as I have put all my effort into it;(
Sorry Novak but as a young boy just entering into this awesome support I have had nothing but headaches and disappointment!
If anyone can please help me please let me know...