Nexus Racing
09-24-2009, 03:42 PM
#1
Nexus Racing
Paul from Nexus Racing contacted me and has promised to ship me the correct battery overnight, along with a refund of the overnight shipping I previously paid in which the wrong battery was shipped.
So far, Nexus Racing is correcting the order, and it appears that this was simply a mistake.
I must add, that with all the previous orders at Nexus Racing over the last 2-years, that they were all correct and on time, and this is the first problem I've ever had with them.
So far, Nexus Racing is correcting the order, and it appears that this was simply a mistake.
I must add, that with all the previous orders at Nexus Racing over the last 2-years, that they were all correct and on time, and this is the first problem I've ever had with them.
Last edited by kn7671; 09-24-2009 at 04:37 PM.
09-24-2009, 03:45 PM
#2
Nexus Racing - Fraud Alert
I passing on information regarding my last order with Nexus Racing as an alert to everyone.
Yesterday morning I made a simple overnight order for an SMC 5200 7.4v 50c battery for $129.95, which they showed in stock, along with some XRay '009 front outdrives for the spool. When I got home today, the package was in the mail as expected, overnight, but inside was an SMC 4900 3.7v 50c battery, value $59.95 along with the outdrives.
Attempts to reach Nexus Racing at their published number, 770-659-2901, multiple times only resulted in a full voicemail box, RED FLAG... At this point I now can't race this weekend, paid overnight shipping to have it by Friday, have a battery I cannot use, and Nexus Racing pocketed $70.00 by shipping me incorrectly, seemingly on purpose.
Obviously not happy about this, and until Nexus Racing contacts me and corrects the issue, I would strongly advise anyone against purchasing from Nexus Racing.
I passing on information regarding my last order with Nexus Racing as an alert to everyone.
Yesterday morning I made a simple overnight order for an SMC 5200 7.4v 50c battery for $129.95, which they showed in stock, along with some XRay '009 front outdrives for the spool. When I got home today, the package was in the mail as expected, overnight, but inside was an SMC 4900 3.7v 50c battery, value $59.95 along with the outdrives.
Attempts to reach Nexus Racing at their published number, 770-659-2901, multiple times only resulted in a full voicemail box, RED FLAG... At this point I now can't race this weekend, paid overnight shipping to have it by Friday, have a battery I cannot use, and Nexus Racing pocketed $70.00 by shipping me incorrectly, seemingly on purpose.
Obviously not happy about this, and until Nexus Racing contacts me and corrects the issue, I would strongly advise anyone against purchasing from Nexus Racing.
09-24-2009, 03:47 PM
#3
Nexus Racing - Fraud Alert
I passing on information regarding my last order with Nexus Racing as an alert to everyone.
Yesterday morning I made a simple overnight order for an SMC 5200 7.4v 50c battery for $129.95, which they showed in stock, along with some XRay '009 front outdrives for the spool. When I got home today, the package was in the mail as expected, overnight, but inside was an SMC 4900 3.7v 50c battery, value $59.95 along with the outdrives.
Attempts to reach Nexus Racing at their published number, 770-659-2901, multiple times only resulted in a full voicemail box, RED FLAG... At this point I now can't race this weekend, paid overnight shipping to have it by Friday, have a battery I cannot use, and Nexus Racing pocketed $70.00 by shipping me incorrectly, seemingly on purpose.
Obviously not happy about this, and until Nexus Racing contacts me and corrects the issue, I would strongly advise anyone against purchasing from Nexus Racing.
I passing on information regarding my last order with Nexus Racing as an alert to everyone.
Yesterday morning I made a simple overnight order for an SMC 5200 7.4v 50c battery for $129.95, which they showed in stock, along with some XRay '009 front outdrives for the spool. When I got home today, the package was in the mail as expected, overnight, but inside was an SMC 4900 3.7v 50c battery, value $59.95 along with the outdrives.
Attempts to reach Nexus Racing at their published number, 770-659-2901, multiple times only resulted in a full voicemail box, RED FLAG... At this point I now can't race this weekend, paid overnight shipping to have it by Friday, have a battery I cannot use, and Nexus Racing pocketed $70.00 by shipping me incorrectly, seemingly on purpose.
Obviously not happy about this, and until Nexus Racing contacts me and corrects the issue, I would strongly advise anyone against purchasing from Nexus Racing.
09-24-2009, 03:47 PM
#4
Tech Adept
Is this what we have come to? I get all my TC Xray parts from them. Sounds like get this -- they made a mistake. Not fraud or whatever. Relax and email them. I am sure they will make it right.
09-24-2009, 03:48 PM
#5
Nexus Racing - Fraud Alert
I passing on information regarding my last order with Nexus Racing as an alert to everyone.
Yesterday morning I made a simple overnight order for an SMC 5200 7.4v 50c battery for $129.95, which they showed in stock, along with some XRay '009 front outdrives for the spool. When I got home today, the package was in the mail as expected, overnight, but inside was an SMC 4900 3.7v 50c battery, value $59.95 along with the outdrives.
Attempts to reach Nexus Racing at their published number, 770-659-2901, multiple times only resulted in a full voicemail box, RED FLAG... At this point I now can't race this weekend, paid overnight shipping to have it by Friday, have a battery I cannot use, and Nexus Racing pocketed $70.00 by shipping me incorrectly, seemingly on purpose.
Obviously not happy about this, and until Nexus Racing contacts me and corrects the issue, I would strongly advise anyone against purchasing from Nexus Racing.
I passing on information regarding my last order with Nexus Racing as an alert to everyone.
Yesterday morning I made a simple overnight order for an SMC 5200 7.4v 50c battery for $129.95, which they showed in stock, along with some XRay '009 front outdrives for the spool. When I got home today, the package was in the mail as expected, overnight, but inside was an SMC 4900 3.7v 50c battery, value $59.95 along with the outdrives.
Attempts to reach Nexus Racing at their published number, 770-659-2901, multiple times only resulted in a full voicemail box, RED FLAG... At this point I now can't race this weekend, paid overnight shipping to have it by Friday, have a battery I cannot use, and Nexus Racing pocketed $70.00 by shipping me incorrectly, seemingly on purpose.
Obviously not happy about this, and until Nexus Racing contacts me and corrects the issue, I would strongly advise anyone against purchasing from Nexus Racing.
09-24-2009, 03:48 PM
#6
Doens't sounds like Nexus at all. I order from them this past monday night and recieved the package today. Everything came as supposed too. I'm would bet they will fix it.
09-24-2009, 03:50 PM
#7
I've placed multiple orders into Nexus and never had a problem. They forgot to ship a sensor wire and when I alerted them to the problem they shipped it right away. Have you tried their email? I believe they state on their website that email is the fastest way to contact them. It sounds like a honest mistake and I can only say good things about Nexus Racing.
09-24-2009, 03:55 PM
#10
Tech Regular
iTrader: (2)
Might want to give Arun and company a say before you go off the handle claiming it was on purpose. No company gets to be as big as they are, with poor customer service, or said company trying to be malicious.
It seems like it is an honest mistake, being as I have never heard of anyone else ever having a problem with them.
I will continue to do business with them in the future.
Thanks for sharing your problem with us, I hope they get it sorted out for you.
It seems like it is an honest mistake, being as I have never heard of anyone else ever having a problem with them.
I will continue to do business with them in the future.
Thanks for sharing your problem with us, I hope they get it sorted out for you.
09-24-2009, 03:56 PM
#11
I order from Nexus all the time and their customer service has been great. I once ordered more of an item than they had in stock and they bent over backwards to make up for it. I never asked for anything, they just did it.
They made a mistake, they're human just like the rest of us. Let them know what happened and I'm sure they'll take care of it.
If you won't get to race, that sucks but, you're going to have to get over it.
They made a mistake, they're human just like the rest of us. Let them know what happened and I'm sure they'll take care of it.
If you won't get to race, that sucks but, you're going to have to get over it.
09-24-2009, 03:58 PM
#13
Tech Elite
iTrader: (51)
Join Date: Feb 2002
Location: Comin at ya from a distant galaxy
Posts: 2,930
Trader Rating: 51 (100%+)
Hey kn7671,
Its kind of hard to get them on the phone Lol... Nexus Has one of the best customer service I've ever delt with.
I 've have some wrong parts shipped to me in the past and what I did was e-mail I got a quick reply and they handled it very well.Like everyone saying Its most likely you got the wrong part by accident.
e-mail them here and see how it goes.
[email protected]
Hope this helps
Mike
Its kind of hard to get them on the phone Lol... Nexus Has one of the best customer service I've ever delt with.
I 've have some wrong parts shipped to me in the past and what I did was e-mail I got a quick reply and they handled it very well.Like everyone saying Its most likely you got the wrong part by accident.
e-mail them here and see how it goes.
[email protected]
Hope this helps
Mike
Nexus Racing - Fraud Alert
I passing on information regarding my last order with Nexus Racing as an alert to everyone.
Yesterday morning I made a simple overnight order for an SMC 5200 7.4v 50c battery for $129.95, which they showed in stock, along with some XRay '009 front outdrives for the spool. When I got home today, the package was in the mail as expected, overnight, but inside was an SMC 4900 3.7v 50c battery, value $59.95 along with the outdrives.
Attempts to reach Nexus Racing at their published number, 770-659-2901, multiple times only resulted in a full voicemail box, RED FLAG... At this point I now can't race this weekend, paid overnight shipping to have it by Friday, have a battery I cannot use, and Nexus Racing pocketed $70.00 by shipping me incorrectly, seemingly on purpose.
Obviously not happy about this, and until Nexus Racing contacts me and corrects the issue, I would strongly advise anyone against purchasing from Nexus Racing.
I passing on information regarding my last order with Nexus Racing as an alert to everyone.
Yesterday morning I made a simple overnight order for an SMC 5200 7.4v 50c battery for $129.95, which they showed in stock, along with some XRay '009 front outdrives for the spool. When I got home today, the package was in the mail as expected, overnight, but inside was an SMC 4900 3.7v 50c battery, value $59.95 along with the outdrives.
Attempts to reach Nexus Racing at their published number, 770-659-2901, multiple times only resulted in a full voicemail box, RED FLAG... At this point I now can't race this weekend, paid overnight shipping to have it by Friday, have a battery I cannot use, and Nexus Racing pocketed $70.00 by shipping me incorrectly, seemingly on purpose.
Obviously not happy about this, and until Nexus Racing contacts me and corrects the issue, I would strongly advise anyone against purchasing from Nexus Racing.
09-24-2009, 03:58 PM
#14
I've never dealt with them but it sounds like a boo boo and a busy day to me.
09-24-2009, 03:59 PM
#15
Nexus Racing has been an awesome crew! No problems with them what so ever! I have met them personally and they are a great bunch. I don't see a problem with them. They often frequent the boards. I'm sure it was an honest mistake. They are not the type of people to "rip" someone off. I also think you are jumping the gun on this one. Contact them here through PM or via email. They will get this straightened out. I mean come on, I can understand the frustration. But get real, you made this order yesterday!
I will always recommend Nexus to people ordering XRay parts or certain odds and ends like batteries, escs, tires, etc.
I will always recommend Nexus to people ordering XRay parts or certain odds and ends like batteries, escs, tires, etc.