As marksp has helped to note, all of our products carry a 1-year warranty against defects. To receive warranty service for any product you are experiencing issues with, please contact us by phone (702-228-8883) and/or visit our web site to fill out the RMA request form in order to obtain an RMA number and return shipping instructions. This will allow your claim to be handled in the quickest and most efficient manner possible.
And for anyone not sure if their battery is covered under warranty for any reason, if it’s safe to ship to us, etc., please still be certain to submit the RMA request. Our product support staff is sometimes able to help determine the failure mode (whether it’s due to defect, mishandling, etc.) by phone/email/viewing detailed photographs, and also to help you determine whether or not the battery is safe to return to us for further inspection.
On related notes…
Hello Scott B,
We’ll be sure to replace the cases on your batteries as soon as you send them in next week, and good luck at the race this weekend!
Please visit our web site and fill out the RMA request form found via the Support/FAQs link at the top of the page. If your battery is found to be defective in any way it will be replaced under warranty ASAP.
It’s certainly fair for you to share your experiences with our product here, however, we hope it’s also fair to allow us some opportunity to provide the best possible support by contacting us for a resolution first in the future. Otherwise you may leave many to wonder whether or not we would have provided support for the product you experienced issues with
That said, we will definitely replace your battery under warranty as it appears the failure you experienced was the result of a cell/case defect and not mishandling. Please contact Jim Skinner directly (firstname.lastname@example.org) to arrange for the replacement battery to be sent as soon as more batteries are in stock in the next few weeks (and to discuss any other issues).
Hello again everyone,
For anyone that may be experiencing “edge curling” issues with the ROAR approval “wrap” label on their batteries, our label supplier has informed us (and we’ve also found this to work perfectly) that if you apply a small amount of heat to the label (using a heat gun for example) then press the edges back down, they should not come up/curl again. The edge curling issue is not related to the adhesive used on the back side of the label, but rather occurs because the labels are cut from a flexible vinyl material, and when they’re stretched around the corners and sides of the housing during application, this can cause the edges to curl/pull away in some conditions/environments later on. And for anyone that would like to replace (or add to a battery sold before the label was included) the label on their battery, please contact Jim Skinner directly (email@example.com) so he can have a replacement label sent to you.
We’d also like to thank the many drivers who used and supported our products at the 2009 ROAR Carpet Nats! And congratulations to the following drivers for their TQs and wins at the race using our 5000mAh Pro Race 40C batteries:
Mike Haynes – TQ and 1st place in the Super Stock Touring Rubber class
Eli Ezrow – 1st place in the Stock Touring class
Mike McBride – TQ in the Stock Touring class
And for those interested in our first Pro Race 40C Saddle Pack release, after additional testing of the latest production cells, the updated capacity rating for this battery will now be 5400mAh. Here’s the updated item number and description, and perhaps best of all, the price stays the same as before
TP5400-2SPRS; 5400mAh 2-Cell/2S 7.4V Pro Race 40C LiPo Saddle Pack – MAP/street price; $129.99
Packs will be in stock at various retailers next week, and we look forward to the additional Sport Race 25C and Pro Race 40C Saddle Pack releases planned for the coming months!
And thank you as always to everyone for your continued support!