Originally Posted by stonedgti
What about the 3 cells that I sent back for replacement 2 weeks ago?
We did manage to do one batch of IB4200s and we did send out a bunch of replacement cells and packs. So hopefully your cells will show up anyday now if not it means we didn't have cells with the same specs or we ran out.
IB only informed us that we would not be there importer anymore on Sunday night. We were under the impression that we would be getting more 4200s and the 4600s but guess they decided that Trinity was the way to go.
We have always tried and make things right for our customers but this change makes it impossible for us to do anything about it as we can't get IB cells anymore.
IB has replaced cells for us when they realised that the cells had issues so I hope that they will continue to care and offer some kind of replacement program with Trinity.