Yep in all honesty there product is shit there warranty and service dept suks. My friend bought bought two of them and a dyno and the chargers did the following.
miss charged and miss peaked pacs all the time.
short circuit problems
over charging/thermo problems
Heres what you do send it back tell them to warranty it. When you get it back sell it online as newly refurbished from the manufacture. Then go and by an Orion charger they are awesome.