It doesn't hurt to try again if you don't do anything else wrong. But if you have any question about it, just email them as I noted above. Or you can call tech support, although they have limited hours when you can talk live with a technician. I have great success using email with them... excepting the occasional bounce that I need to re-send due to their spam filter.
My experience with them is they are more than fair with their returns. The best policy is just tell them what happened. Besides, they post in here too, so I'd be surprised if they haven't read your thread (although they may be really busy with Vegas prep).
If they do determine it's your fault, you'll pay a fraction of new price for a remanufactured one, which has the same warranty (120 days) as a new one. The www.teamnovak.com
web site has details. Typical turnaround is a couple of weeks including shipping (I live across the country from Novak).