echo

Can anyone know how to wake up a dead cell because i get 2 of 6 cell dead.. I charge the pack and always false peak under 2000mah and then i check the cell one by one and found a dead cell...

BSchorr

iTrader: (101)

As far as I know, dead cells are dead cells, IB need a good amount of charge in them if you plan to store them 2 weeks or more.

echo

Before i assembly the pack i check the battery and some cell has 0 volt so i assembly the cell.. but after assembly i follow SMC procedure for new pack.. but always false peak

dodo

if you bought it brand new, maybe you can talk to the shop and see what they can do for you.

i had similar case before because i over-discharged the cell.

nnick

iTrader: (1)

Contact store you bought it or SMC. They usually replace dead cells

_pilot_

Contact SMC, I've had a few new packs with bad cells and they've always replaced them.

echo

I bought new pack directly from Danny SMC and I have email SMC, PM Danny and korgae and i never get a reply from them is already 10 days but i think they dont want responsible for battery they sell to me...

_pilot_

Try using that thing with all the buttons on it that you hold up to your ear, e-mail's and pm's isn't the greatest way to get somebodies attention.

echo

How....?

nnick

iTrader: (1)

I guess he means to call them at
(540) 298-7706
fax (540) 298- 7504

Jack Rimer

Just send it back. We will replace it. By the way, it is 540-298-7706.

SWTour

iTrader: (9)

ECHO,

SMC is very good w/ their customer service on their batteries...but some are correct, before getting on a message board - because someone doesn't answer an email - try contacting the company by phone.

EMAILS are a LUXURY that too many people take way to much advantage of...

I know that I get 35-40 "JUNK" emails a day, along with the 10-12 legitimate ones...I can only imagine that Danny/SMC receives 100's or more.

SOMEBODY has to sit and READ all those...which means SOMEBODY Isn't MATCHING cells during that time

Danny/SMC

iTrader: (2)

Normally I answer emails the sameday oir next day. If you don't get a reply then email again as it must not have come through or went in my spam folder.

If you have an issue with a new pack just send it back so we can replace it or email me so we can find a solution.

echo

Ok, danny i will try to send email via gmail.

Thanks