R/C Tech Forums

Go Back   R/C Tech Forums > General Forums > Electric On-Road

Thread Tools Search this Thread
Old 06-13-2007, 01:19 PM   #1
Tech Rookie
Join Date: Jun 2007
Posts: 6
Default Does someone know?

I have been trying to contact Trinity for over a week and no one answers the phone or returns my messages.
Are they closed? i have a Digital Discharger that needs repair.
Can anyone let me know what is going on.
Thank You
TC5 Rocks is offline   Reply With Quote
Old 06-13-2007, 01:23 PM   #2
Tech Elite
Joel Lagace's Avatar
Join Date: Feb 2002
Location: Ottawa, Ontario, Canada
Posts: 2,584
Trader Rating: 4 (100%+)

Forget the email, them like to many others in the RC industry dont reply to emails. Why they have an adress i dont know..

Make sure you call during business hours and make sure you check your time zone vs there time zone to be sure you get through. Avoid lunch hour as some of them just voice mail the number for that hour.
"Without Rules its just Backyard Bashing!"
Joel Lagace is offline   Reply With Quote
Old 06-13-2007, 01:25 PM   #3
Tech Rookie
Join Date: Jun 2007
Posts: 6

They are EST like me( I'm in PA).
I have tried from 9:00am to 12:00 pm and after 2:00 PM everyday. No one answers.
TC5 Rocks is offline   Reply With Quote
Old 06-13-2007, 01:48 PM   #4
Tech Adept
Join Date: Oct 2004
Location: TeamSR
Posts: 180

What is the issue with your DPD sir? Sorry for the delayed response. The company is under some major changes and there is no excuse of why a single person has not responded to you.
Mike Dumas is offline   Reply With Quote
Old 06-13-2007, 01:57 PM   #5
Tech Rookie
Join Date: Jun 2007
Posts: 6

No problem. I was getting kind of use to it. I spoke to some guy name Chris or Chad. Have to say that was the rudest person i have ever dealt with on the phone. He tried to make me feel stupid when i told him the issues i was having.

I had spoken to a lady named Tony but when i tried to call back to get a return number she had told me i needed, No one answered the phone.

The problem is that the screen keeps blacking out.

Thank You
TC5 Rocks is offline   Reply With Quote
Old 06-13-2007, 04:37 PM   #6
Tech Elite
Yeti35's Avatar
Join Date: Sep 2004
Location: York, PA
Posts: 2,802
Trader Rating: 4 (100%+)

Now there is a hell of a response, Mike just drives for Trinity and is willing to help you out. He does not even live in the same state as Trinity. I think that is class Mike that you are willing to do that. I do have to agree they are pretty hard to get ahold of but I had no problems getting my issue resolved after talking to someone.
JRXS Type R, I have four of them!! ;) ( Yes, I still have them!!)
22 2.0
22T 2.0
Yeti35 is offline   Reply With Quote
Old 06-13-2007, 06:17 PM   #7
Tech Initiate
Join Date: Mar 2007
Posts: 32

nice of mike to respond...kinda..... love this forum,as i will spend 3-5 k on this hobby this year and none of it will be on trinity products,lrp or mmr.
bought a team checkpoint charger last week with a sticky pushbutton,2 days later problem was resolved with a new charger. that is customer service! kudos to tcc and www.thehobbyshoponline.com. dont understand why so many people settle for much less.
ROOKIE2 is offline   Reply With Quote
Old 06-14-2007, 04:24 AM   #8
Tech Regular
Join Date: Apr 2006
Posts: 297

Not to get off topic but, Mr. Dumas is one of the classiest people you could ever hope to talk to.
Stampede is offline   Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

All times are GMT -7. It is currently 06:48 PM.

Powered By: vBulletin v3.9.2.1
Privacy Policy | Terms of Use | Advertise Content © 2001-2011 RCTech.net

SEO by vBSEO 3.5.0