Originally Posted by Yub, yub, cmdr!
Actually, Global Hobby/Hobbypeople customer service is brilliant.
They have sent me a brand new $50 carburetor for my engine for free when I admitted to stripping a screw on it.
Good one...LOL...you must have needed one of the three carbs they stock.
I went to a Hobby People race where the whole Tamiya crew came out and put on a little trade show display and gave away parts for the raffle...very cool. The messed-up thing was that while Tamiya had all sorts of stuff on display out in the parking lot, you couldn't buy one of the items from Hobby People. The word was "We're not set up for special orders, it's too complicated."
Have a car and bend the front hinge pin...you're good...bend the rear one and they don't stock it...tough luck. Seriously, go get it somewhere else. They'll get it if the part is "in our system", but too bad if it's not.
The people that ran the races were cool...they were fun, but their system sucks. The funny thing is that they'll actually admit it sometimes.