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-   -   GTX??? (https://www.rctech.net/forum/electric-road/155494-gtx.html)

pink_sleeve 03-22-2007 01:17 PM

GTX???
 
why can't you get replacement cases for these ?

Marcos.J 03-22-2007 01:22 PM


Originally Posted by pink_sleeve
why can't you get replacement cases for these ?

did you try calling novak?

imprsme 03-22-2007 01:27 PM

I know the case can be replaced. Charlie gave me a new one at the Birds and I replaced the broken one...

So I would just try calling them!

pink_sleeve 03-22-2007 01:32 PM

where is there number listed

imprsme 03-22-2007 01:35 PM

maybe on thier webpage!?!?!?!?

Team Speedy 03-22-2007 01:35 PM

Try PMing " Charlie " without the quotes on here. Or send a line off to:

[email protected]


www.teamnovak.com

For starters... most of the time you can click this link called "Contact us" works great!

http://www.teamnovak.com/cs/contact.htm

RC MARKET 03-22-2007 02:36 PM

around $15-18

Yeti35 03-22-2007 02:44 PM


Originally Posted by RC MARKET
around $15-18

For one case, I don't think so. I have four of them sitting in my box and maybe paid $15 for all four. Call Novak or email them. I personally emailed them and they got right back to me. I have to tell you though since I now have four of them I have not broke one in awhile. I will keep it safe like that!! :)

yeaklet4 03-22-2007 02:47 PM

i emailed novak about a rx wire and they said send a pre paid package and they will get me a new one well that was oct and they dont retrun emails so i switched over to lrp all over a rx wire you have to have good customer service.

Yeti35 03-22-2007 03:48 PM


Originally Posted by yeaklet4
i emailed novak about a rx wire and they said send a pre paid package and they will get me a new one well that was oct and they dont retrun emails so i switched over to lrp all over a rx wire you have to have good customer service.

I have had nothing but great customer service from Novak. I have had all emails returned that I sent them. I would say for you good luck with LRP since you have to send stuff back over seas to get repaired and I have never heard anything good about their customer service.

190mph 03-22-2007 05:11 PM

I got the cases from Novak. Probably be $7 with shipping. They just don't list it on the webiste with part number for some reason. They do for the GT7.

Best to call them and give your cc info and they will process it.

NovakTwo 03-23-2007 08:07 AM


Originally Posted by yeaklet4
i emailed novak about a rx wire and they said send a pre paid package and they will get me a new one well that was oct and they dont retrun emails so i switched over to lrp all over a rx wire you have to have good customer service.

If you e-mail from an overseas (or domestic) account--especially a free one--and send to "tech" or "cs", it will likely get caught in Novak's spam filters.

Just e-mail [email protected]. Charlie checks his email, even when he is away at races. If not, someone else at Novak---usually Steve W.--checks.

Ben.C 03-23-2007 08:25 AM


Originally Posted by Yeti35
I have had nothing but great customer service from Novak. I have had all emails returned that I sent them. I would say for you good luck with LRP since you have to send stuff back over seas to get repaired and I have never heard anything good about their customer service.


Agreed!! :nod:

pink_sleeve 03-23-2007 09:31 AM

well here is the problem their number is not listed on their site and everytime i try to send them an email to any link it gets denied

pink_sleeve 03-23-2007 09:34 AM

Date: 23 Mar 2007 16:26:23 -0000
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Date: Fri, 23 Mar 2007 09:26:05 -0700 (PDT)
From: RCDan Neer <[email protected]>
Subject: novak gtx cases
To: [email protected]
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="0-1568733889-1174667165=:41019"
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i need 3 novak gtx cases shipped to mentor ohio 44060 . can you give me
a price on this . also do these include the button to change settings
because 2 of mine have poped open and i could not find the button .
thanks . Dan
(this is the message i get everytime i've tried to email them no mater what computer i use)


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