OK...someone told me yesterday that there were a few unhappy customers so I have come on to hopefully resolve them. It is very unfortunate that any customer receives a bad experience from us and although these complaints are usually very few and far between given the number of products that are sent out, even one complaint is one too many.
1. We have now changed our shipping method, rather than using the Royal mail for international shipping we have changed to using a courier. Overseas orders will reach their destination within 3-4 days. The current method of shipping gives us little or no traceability once the goods have left the UK. Using a courier will.
2. Mr Jolly, indeed you did have a problem with the cvds and spool at the TIR meeting. However, the problem was of your own making. You did not tighten the set screw which allowed the pin to come loose resulting in destroying the CVD. We did exchange this for you on the day as I remember, despite it being a your error. Yes, there will always be manufacturing failures but these are very rare and your problem was not one of them.
Bending and breaking cvds will only occur through major accidents not by themselves. If you want a product that you can smash into walls or other cars then stick with the original full steel cvds.
3. We do take very seriously any complaint whether in respect to shipping or quality of our products and are constantly aiming to improve where we can. Any customer that has had any poor experiences can mail me on email@example.com
and I will resolve these matters for you and send a copy to firstname.lastname@example.org
. Sometimes our system detects viruses or allocates you as spam so we are unaware that you have mailed us.
4. Joep I have mailled you and sent out some replacements this morning.