Sent three servos in for repair
05-15-2010, 06:47 PM
#1
Sent three servos in for repair
Sent three servos in for repair. Two recent models to Futaba and one slightly older to JR/Horizon. Recieved a call from futaba that both were "unrepairable" and that they would gladly sell me new ones for $60.00 each. These were $75.00 servos mail order. They both needed potentiometers and a gear supposedly.
JR/Horizon didn't call. They just repaired the servo, which by the way needed potentiometer and gear also, and shipped it fedex. Have already recieved it free of charge!
Needless to say...........just sayin
JR/Horizon didn't call. They just repaired the servo, which by the way needed potentiometer and gear also, and shipped it fedex. Have already recieved it free of charge!
Needless to say...........just sayin
05-15-2010, 06:49 PM
#2
I wonder how Airtronics, Hitec, and Ace compare?
05-15-2010, 06:54 PM
#3
Ace servos are AE servos and vice versa... I have heard nothing but good about the 1015 ace.
05-15-2010, 06:55 PM
#4
05-15-2010, 06:56 PM
#6
Last time I used hitec they sent me new 625mgs free of charge.
05-15-2010, 07:00 PM
#7
Hitec is all I buy. Their customer service is EXCELLENT. I have sent in servos for repair for stripped gears, and blown circuit boards, and they always came back repaired, no questions asked and no cost. The only cost is that of shipping the servos to get serviced.
05-15-2010, 07:08 PM
#8
05-15-2010, 07:16 PM
#9
If Futaba servos are that reliable, and they probably are, than its all the more pathetic to pull the above mentioned antics. Just repair the servo at a fair price. All anyone expects...
05-15-2010, 07:22 PM
#10
VERY few places will you get something fixed and shipped for free. I don't think futuba is outta line, just be happy horizon is really cool about fixing stuff.
Horizon is awesome at not charging for stuff WE screw up, I sent in a rcvr that i messed up in a heli crash that was totally my fault and they fixed it for free. I also stripped a sevro in the same crash, I didn't even think about sending it in.
Horizon is awesome at not charging for stuff WE screw up, I sent in a rcvr that i messed up in a heli crash that was totally my fault and they fixed it for free. I also stripped a sevro in the same crash, I didn't even think about sending it in.
05-15-2010, 07:28 PM
#11
my experience with futaba has been if it is a current servo, they have no problem fixing it, but if the servo is an older generation or has been replaced with a newer model, it is deemed "un-reparable" and you must buy the newer one from them. . . . . they did give me a nice credit when mine were sent in
05-16-2010, 06:32 AM
#12
Tech Regular
iTrader: (3)
Unfortunately some manufacturers sell their product to the distributors without warranty and the distributor does their own warranty for an extra couple of points off the product price.
It is left up to the distributor not manufacturer to honor the warranty. This is why quite often the repairs on a $210 product will be $155 and they will send you a new product. You will also see this if their is a minimum repair price, again usually the distributors cost on the product. All they did is sell you one at their cost and there was no real warranty or even a deal. This is also why you will hear people in Europe rave about how good the support is and people in NA say how it sucks. Not the manufacturer, the distributor.
Just the way it is.
It is left up to the distributor not manufacturer to honor the warranty. This is why quite often the repairs on a $210 product will be $155 and they will send you a new product. You will also see this if their is a minimum repair price, again usually the distributors cost on the product. All they did is sell you one at their cost and there was no real warranty or even a deal. This is also why you will hear people in Europe rave about how good the support is and people in NA say how it sucks. Not the manufacturer, the distributor.
Just the way it is.
05-16-2010, 07:18 AM
#13
First of all I have never had to send a Futaba in for service and except for repairs I do myself, stripped gears or broken cases, they have bee the most reliable servos I own. So I do not know how good their service is. (I still have working Futaba servos that are 20 years old.)
I can't say that for JR/Horizon, every one I owned (except for one z590m) has failed and none ever replaced or repaired for free. They did give me a good price to buy a new one at 20% below street price. I passed and bought more Futabas for the same price.
Hitec service is great but if the servo is too old or no longer in production they too will charge to repair or replace if unrepairable.
I have no experience with the other brands service.
I can't say that for JR/Horizon, every one I owned (except for one z590m) has failed and none ever replaced or repaired for free. They did give me a good price to buy a new one at 20% below street price. I passed and bought more Futabas for the same price.
Hitec service is great but if the servo is too old or no longer in production they too will charge to repair or replace if unrepairable.
I have no experience with the other brands service.
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