actually i fixed it, you wont believe it but that cap that holds everything together was positioned wrong. theres those 4 studs that sit in there with the gears and 2 have more length and the other 2 are shorter. the cap has to sit on there a certain way. regardless of the little nipples that make it align, there still is that possiblity of it being put together incorrectly, which is what was wrong in my case. problem solved. and yes, i used grease, synthetic stuff i squeezed onto some cardboard from work.